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BizReport | Ecommerce archives February 19, 2010

Report: $83 billion lost because of bad customer service

The customer is always right. It's an age-old saying that retailers live by. But, according to a recent report customer service, specifically bad customer service, is costing businesses billions of dollars each year. Analysts from Greenfield Online, Datamonitor/Ovum and Genesys... >>

BizReport | Social Marketing August 15, 2008

Report: Social marketing is still a good investment

Although a recent comScore reports indicates that social network adoption is tapering off in North America, the social platform is still a good investment for marketers. Once social networking became mainstream, it was inevitable that the consumer base would eventually... >>

BizReport | Research archives September 07, 2007

Email overtakes telephone in workplace

It appears that the telephone is no longer the preferred communication tool in the workplace. Email has overtaken oral communication, according to the results of a recently released Datamonitor report.... >>