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BizReport | Ecommerce July 26, 2017

Top 3 tips to better use AI for a better customer experience

The customer experience has never been more important to brands, but there has also never been more in-tune artificial intelligence tools to help create good experiences. Here are three tips to a better use of AI in the CX space.... >>

BizReport | Search Marketing June 26, 2017

Marketers unprepared for AI, voice search

Voice search now accounts for a fifth of all mobile searches yet two-thirds of marketers have no plans for implementation, according to a new survey from SEO and content performance marketing platform, BrightEdge. ... >>

BizReport | Ecommerce May 30, 2017

45% of retailers to up use of AI for customer experience in next 3 years

In a bid to improve the customer experience, more and more retailers intend to begin implementing artificial intelligence within the next three years, according to retail management consulting firm BRP. ... >>

BizReport | Trends & Ideas May 22, 2017

Number of installed digital assistants to exceed earth's population by 2021

Technology research firm, Ovum, forecasts that the installed base of digital assistants will be on a par with the population of the earth by 2021, with Google dominating the voice AI-capable device market. ... >>

BizReport | Advertising December 16, 2016

Expert: AI to be part of 2017 growth

Look for artificial intelligence to become an even bigger part of brand strategy in 2017. That's the word from one expert, who believes there are four reasons AI will become crucial to brand success. ... >>

BizReport | Trends & Ideas October 13, 2016

UK government warns not enough being done to prepare for A.I. future

British members of parliament are concerned that the Government is failing to prepare for how robotics and artificial intelligence could affect people's lives in the near future. ... >>

BizReport | Ecommerce August 03, 2016

Could chat bots improve current state of UK customer service?

UK consumers are not at all happy with the level of customer service they are receiving, according to new research from UK estate agent YOPA. Could AI/chat bots be the answer? ... >>

BizReport | Trends & Ideas July 19, 2016

Forrester: Robots will not be stealing all the jobs... yet

Don't believe the hype. That is Forrester Research's advice to those who fear that artificial intelligence will lead to the demise of everyone's jobs. ... >>

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