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BizReport | Ecommerce archives November 21, 2013

Top 3 tips for dealing with Black Friday crowds

The official kick-off to the 2013 holiday shopping season is next week, and while many brands are preparing by scheduling more employees, that may not be enough. Our expert offers his tips for dealing with the holiday rush, and one... >>

BizReport | Ecommerce archives October 28, 2013

Top 3 tips to increase customer service over the holiday

Several recent studies have underlined the fact that customer service is increasingly important to shoppers. Whether it's through fast answers via social media, service in-store or even via phone, a bad experience is more likely than ever to send shoppers... >>