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Research

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Friday, March 15, 2019

Reports: Look for fraud to increase

An update to online payment rules could increase the amounts and kinds of frauds online businesses deal with. Payment Services Directive (PSD2) is set up to better identify consumers, which should be a relief for both digital merchants and shoppers, but new data out from iovation indicates that the implementation of stricter controls in some regions will move fraudsters to regions that are not prepared for additional attacks. >>

Thursday, March 14, 2019

Location data key to improved targeting, finds report

Mobile data may be more important than many brands think. New data out from Simpli.fi underlines not only the importance of mobile phones to consumers, but to brands because consumers are spending so much of their time with smartphones in-hand. >>

Tuesday, March 12, 2019

Report finds Hispanic business owners planning to expand

Hispanic business owners are more optimistic about their businesses than their counterparts. That is a key takeaway from new Bank of America data which shows that about 79% of Hispanic business owners have plans to increase their business over the next five years. >>

Friday, March 08, 2019

Study: Mobile key to auto buying process

While it should come as no surprise that advertising is helpful for the auto-buying public, it may surprise some to find that mobile is an increasingly relevant way for consumers to find those ads. That, according to new AdColony data; researchers polled American consumers and found that most believe their smartphone is "very important" to have while shopping for a new car. >>

Thursday, March 07, 2019

Study: Loyalty high in banking but could be higher

While the banking industry, as a whole, enjoys high customer loyalty, that loyalty could be grown even higher. That's a key takeaway from new data that indicates only about one-third of US customers have closed accounts after a banking problem. Researchers with the study believe that improving the overall banking experience could improve bankers' already high loyalty numbers. >>

Wednesday, March 06, 2019

Expert: Why merchants must improve the mcommerce experience

Mobile has become a driving force for many retailers, as the last holiday shopping season has shown, but many continue to struggle with the overall mobile experience. This experience will be key for merchants moving forward, which makes now the time for retailers and brands to focus in on the mobile experience. >>

Monday, March 04, 2019

Study: Chatbot experiences positive but not sought

While consumers may get the answer they're looking for on retail or business sites that use chatbots, it doesn't mean they actually want to "talk" to a chatbot. That's the word from one new report which indicates that while most (80%) of Americans who've engaged with chatbots found the experience positive, fewer than half (40%) are enthusiastic about the tech. >>

Friday, March 01, 2019

Study: Fraudsters make billions off social cybercrimes

Brands and marketers should take a hard look at the information on their social media accounts. That, according to one new report which notes that fraudsters have made billions of dollars thanks to cryptomining and malware spread through various social media platforms. >>

Tuesday, February 26, 2019

Study finds direct mail influencing purchase decisions

While direct mail may be the topic of annoyed social media memes and even some consumer-based content, one new report indicates direct mail continues to be an influencer when it comes to consumer purchases. According to data out from PebblePost, most purchase decisions are discussed and decided upon in the home - making direct mailings an important part of the consumer journey. >>

Monday, February 25, 2019

Forecast: Look for US retail to increase 4% this year

Retailers may not break huge sales goals this year, but 2019 should be a solid year for retail. That's the word from the National Retail Federation's 2019 retail forecast. According to their estimates, a solid economy should have retail sales increasing between 3% and 4% for the year. >>

Friday, February 22, 2019

Study: Cambridge Analytica scandal still worrisome

For consumers, the fallout from the Facebook/Cambridge Analytica scandal hasn't stopped, and that means brands cannot forget about data privacy, either. In fact, according to one new report finds that most consumers feel brands and marketers are contacting them in inappropriate ways, and about half have unsubscribed from email lists because of privacy concerns. >>

Wednesday, February 20, 2019

Report: Video pushing in-app monetization

Mobile video continues to be a key player for marketers. According to new PubMatic data video, along with header bidding, are pushing in-app monetization. >>

Monday, February 18, 2019

Brands: How dark marketing can improve engagement

Have you ever noticed that you rarely see social media ads from big brands like Apple or even Google? That is because many big brands have keyed in on targeting, and as such, their ads are shown to only a handful of consumers. It's a strategy called dark marketing and the strategy could prove valuable for smaller and mid-size brands. >>

Wednesday, February 13, 2019

Data security key for mobile consumers

It's no secret that security breaches are bad for business. New data from Blancco Technology Group underlines that fact, specifically for mobile businesses. According to their research more than half (54%) of mobile consumers "will not trust" a mobile brand post data breach, and nearly half (49%) say they wouldn't use that brand in the future. >>

Monday, February 11, 2019

Experiences top 2019 Valentine's lists

Chocolate and flowers may be the traditional gifts for Valentine's Day - and will likely hold a large portion of gifts this holiday - experiences are a growing gift for the lover's holiday. According to new data out from Mastercard experiential gift spending - including restaurants and hotel get-aways - will increase between 5% and 10% this year. >>

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