BizReport : Loyalty Marketing

Loyalty Marketing

Wednesday, May 30, 2012

Brands: Consumers won't wait on hold for you

Brands, if you're hold times are long you're losing customers and advocates. That, according to a new report from Ifbyphone. The report found that nearly three-quarters (73%) are more likely to recommend a brand which doesn't keep them waiting on the phone while more than 40% say it's 'very unlikely' they'll recommend a business which keeps them waiting on the phone. >>

Tuesday, May 29, 2012

First contact resolution a must for successful customer service

Great customer service can boost key online metrics and is important to success in today's social climate. As consumer expectations rise, tolerance for poor service decreases. ClickFox's second annual Consumer Tipping Points survey reveals what customer service issues frustrate consumers the most, and how they respond to negative experiences. >>

Monday, May 28, 2012

Just 16% reap business benefits of single customer view

While 72% of businesses in the UK know using customer data will improve business and customer satisfaction, just 16% have a true single customer view (SCV) in place, according to a new survey by Experian. >>

Friday, May 18, 2012

18 million Brits turn to social media for customer service needs

Social media could one day oust call centers as the place for consumers to go to air their grievances towards a company, according to a new consumer survey by Fishburn Hedges and Echo Research. >>

Monday, May 07, 2012

What prompts loyalty from affluents?

The affluent market is one most retailers want to tap into. A new study from Motista, focused on data from Q1 2012, may shed light on this subject. Of particular interest is that many affluents surveyed reports they liked retailers who helped to 'perform at a higher level'. >>

Thursday, May 03, 2012

Aggressive retention strategies stem promiscuous shopping behavior

Penny-pinching consumers in the UK are prone to 'promiscuous shopping', seeking out the cheapest deals. The companies that do best in this climate are those that adopt an aggressive customer retention strategy backed up by strong loyalty programs, according to new research from marketing support services firm GI Insight. >>

Wednesday, May 02, 2012

NextMedia taps Marketron to drive revenue, build loyalty

Media group NextMedia has tapped Marketron to help build a deeper understanding of their data. Beginning May 1, they'll integrate the Marketron Mediascape to not only delve deeper into their metrics but also to build loyalty from their listeners. >>

Tuesday, March 20, 2012

Studies: Despite increased data breaches customers remain loyal

A new poll from Harris Interactive, on behalf of FileTrek, finds that most Americans remove confidential company information from their offices. Of the 90% who do this 79% say it's probably grounds for termination. >>

Tuesday, January 24, 2012

Brands: Why you need 'Affluencers' in your stream

There is a new breed of consumer out there and they aren't called 'affluencers' because they have a lot of money. Although they do have plenty to spend. This group is increasingly online to research products, share brand information and look for product reviews - either to offer their opinion or to find another's opinion on a product. >>

Monday, January 16, 2012

Top 3 reward program tips for small businesses

Small businesses can employ rewards and loyalty programs just as powerful as national brands. SparkBase is a platform which helps local and small businesses process and build loyalty programs so that merchants get the biggest bang for their reward buck. >>

Friday, January 13, 2012

How reward programs can impact SMBs

Small businesses are looking for better ways to compete, especially in the online space where consumers aren't necessarily looking for a big-name-brand - they're looking for the right price. One way to engage consumers and keep them engaged is through a rewards program, a big brand tactic that small businesses should think about incorporating, says one expert. >>

Tuesday, January 10, 2012

Studies reveal consequences of ignoring consumers on social media

Recent studies have shown that consumers are turning to social media for their customer services requirements. Those companies or brands that don't bother to answer queries or complaints on social channels risk turning away consumers for good as new studies from Sitel and Conversocial reveal. >>

Wednesday, December 21, 2011

Platform connects SMBs to consumers

One complaint of small business owners: a lack of technical expertise and/or not even technical expertise to go around. A new platform could stem that complaint. From EffectiveUI, the OneReach platform helps even the non-tech savvy to better manage inbound and outbound campaigns across channels. >>

Monday, December 19, 2011

As gaming grows so does gamification

2011 saw gaming and gamification techniques skyrocket online. With more consumers playing games and interacting through game-like structures, brands signed on to engage in the playing sphere. This has led gamification to be one of the fastest growing areas on the Internet. The gamification spend is expected to reach $2.8 billion by 2015, finds BigDoor. >>

Wednesday, December 14, 2011

Top 3 tips to build customer loyalty in 2012

Despite the fact that shoppers have spent more than $25 billion in online purchases this holiday season, the economy is still a factor for many merchants - both online and offline. Yes, people are spending for the holidays, but historically spending plummet in the first and second quarters of a New Year. It's the natural cycle of things, but some tips from Loyalty 360 may help merchants better prepare for declining transactions by creating a more loyal customer base. >>