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BizReport : Loyalty Marketing

Loyalty Marketing

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Wednesday, March 27, 2019

Study: Consumers feel brand marketing "ineffective"

Researchers have a warning for brands: their marketing efforts aren't connecting with consumers. That's a key takeaway from Acquia's new Closing the CX Gap report, which found that most consumers (56%) say brands' messaging is ineffective for them. >>

Thursday, March 21, 2019

Report indicates more brands are recession-leary

According to a new Gartner report, more businesses are talking about recession. Gartner's experts analyzed the 2018 earnings transcripts of several S&P 500 companies and they note that more businesses used words like "downturn" and "slowdown" in their reports. >>

Wednesday, March 13, 2019

Study: Brands personalizing budget, strategy show higher performance

Personalization has been shown to improve ad performance through clicks, but one new report is tagging revenue increases to personalization. According to Monetate's Personalization Development Study brands engaging in personalization for budget and for strategy are showing higher revenue numbers. >>

Thursday, March 07, 2019

Study: Loyalty high in banking but could be higher

While the banking industry, as a whole, enjoys high customer loyalty, that loyalty could be grown even higher. That's a key takeaway from new data that indicates only about one-third of US customers have closed accounts after a banking problem. Researchers with the study believe that improving the overall banking experience could improve bankers' already high loyalty numbers. >>

Tuesday, February 26, 2019

Study finds direct mail influencing purchase decisions

While direct mail may be the topic of annoyed social media memes and even some consumer-based content, one new report indicates direct mail continues to be an influencer when it comes to consumer purchases. According to data out from PebblePost, most purchase decisions are discussed and decided upon in the home - making direct mailings an important part of the consumer journey. >>

Tuesday, February 19, 2019

Study: Orgs interested in blockchain, unsure how to use

While interest in blockchain integrations - tech that is supposed to help defeat digital fraud - continues to rise, one new report indicates that organizations don't feel prepared to use blockchain or implement its strategies. >>

Friday, February 15, 2019

'Parent' no longer tops targeting lists

Twenty or even ten years ago, most brands targeting according to lifestyle: parents, non-parents, and sometimes grandparents. But with the development of the internet and more interest-based targeting options, the 'parent' target no longer tops the list of targeting options. >>

Thursday, February 14, 2019

Expert: How to develop a better omni-channel strategy

For the past five years, marketing experts have been talking more about omni-channel strategies for brands. The problem is that while, in the beginning, simply being on social and content channels may have been enough, it isn't any longer. We asked one expert to shed like on what omni-channel looks like as we head into a new 21st century decade. >>

Monday, January 28, 2019

Expert: Mar-Tech gaps a problem for marketers

Although the plethora of consumer devices, platforms, and content sites give marketers more options for advertising and branded copy, these platforms are also cutting some brands' ability to serve an experience that is on-brand and similar from platform to device to site. This, says one expert, can make it harder for brands not only to be seen but to fully connect with consumers. >>

Friday, January 18, 2019

How M:Commerce will impact 2019

Through the 2018 holiday season, retailers and merchants saw larger and larger numbers of consumers checking in and checking out on mobile devices. For the season, mobile commerce accounted for more than half of visits and according to Adobe's data 57% of holiday spending. >>

Tuesday, January 15, 2019

Study: To get shoppers in-store, up the experience

According to a new report, the sensory experience - being able to not only see but touch and try on items - is key to shoppers choosing to come into stores or shopping online. In fact more than three-quarters (78%) of shoppers around the globe say a good sensory experience is key to them shopping in physical stores. >>

Friday, January 04, 2019

How to improve the customer experience in 2019

As consumers spend more time on the web, either via computer, gaming portal, or mobile device, one thing has become clear: the user experience is key to the consumer staying - or returning - to the portal. Page load times continue to be crucial, as does the overall experience. Here's how marketers, publishers, and brands can improve their experience strategy. >>

Thursday, January 03, 2019

Top 3 tips to improve native content

Native device content now delivers significant reach, high viewability and strong engagement - all thing brands desire. Meanwhile, subscribers can enjoy premium content in a brand-safe environment. Therefore, brands keying in on native device solutions can be a win-win for them and their consumers in 2019. >>

Tuesday, January 01, 2019

Expert: Fake news outperforming truth

In a year that was marked by ta social media executive talking to the American Congress about fake news, there were also scars left on the digital ad industry. We asked an expert what marketers and content producers can expect in 2019. >>

Monday, December 24, 2018

Study finds experience key to customer loyalty

While it has long been known that customer experience is key to shopper happiness, a new report is putting a number to that statistic. Qualtrics has released their new Retail Pain index which indicates that 75% of shoppers will stop shopping with retailers because of "terrible experiences". >>

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