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BizReport : Ecommerce

Ecommerce

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Friday, September 04, 2015

Expert: How to reconnect customers

According to recent data from Millward Brown Digital and MBlox while most (73%) of businesses believe they are doing a good job of expressing customer care fewer than half (41%) of consumers actually feel retailers care about them. This is a big problem for brands, but one expert believes there is a way to reconnect both customers and brands. >>

Wednesday, September 02, 2015

Report: Mobile web use doubles

The mobile web is going places - fast. That's the takeaway from new Smaato data which indicates ad spending within the mobile web has increased by 38% while spending in the app space has decreased by 62%. >>

Wednesday, September 02, 2015

Ad Roundup: Tools to improve experience

In today's advertising roundup, new tools that should enhance the customer experience. >>

Wednesday, September 02, 2015

Study finds customer service key for BTS success

The key to back to school success - and perhaps the key to holiday shopping success - is customer service. That's the takeaway from one new report that links customer service with how customers feel about the stores they shop in. >>

Tuesday, September 01, 2015

Studies ID how Millennials are connecting

Two new reports are shedding more light on the Millennial demographic - specifically how they engage with brands through content and contact, and the divide that continues to separate Millennials from brands. >>

Tuesday, September 01, 2015

Black Friday UK predicted to break £1bn in online sales

Consumer spending prediction silly-season is here, and this year I'm kicking off with Black Friday in the U.K. which, according to digital consultancy Salmon, will see online sales break £1bn for the first time. >>

Tuesday, September 01, 2015

Study: What consumers really want from loyalty programs

The takeaway from a new Excentus report is simple: consumers want rewards programs that will impact them financially in the short-term, not at a vague spot in the future. According to researchers rewards programs that impact household budgets are making a strong run in the consumer sector. >>

Monday, August 31, 2015

Survey suggests increasing interest in e-gifts

With the holiday season fast approaching, retailers can strengthen their gift card offerings by incorporating e-gift elements, according to new research from shopper marketing firm Blackhawk Network. >>

Monday, August 31, 2015

Top 3 tips to monetize traffic

Monetizing traffic is always confusing. How do businesses engage the people landing on their pages without overloading them with information or providing so little that they immediately click away? One expert offers his top 3 tips to better monetize traffic. >>

Saturday, August 29, 2015

Reports: Brands are winning back to school

Engagement Labs has been following brands in the social space throughout the back to school season, and have some trends to share. According to their research the retail brands winning on Facebook include Abercrombie & Fitch, Hollister and L.L.Bean while the top retailers on Twitter include Aeropostale, Forever 21 and Converse. Hollister and Aeropostale also show up as the top two Instagram retailers, along with American Eagle. >>

Friday, August 28, 2015

Expert: How to turn data-rich into data-action

There is a plethora of data available to brands these days - social media data, click data, past purchases and even snail-mail newsletter lists. But turning this data rich atmosphere into actionable insights is still hard. One expert offers his advice. >>

Friday, August 28, 2015

Expert: 3 questions to ask before outsourcing

According to a recent Gartner report about half of company's digital marketing activities are outsourced. This outsourcing can take a load off of PR or marketing departments, but may not be the best use of company resources and budget dollars. One expert explains why brands should consider outsourcing - or not. >>

Friday, August 28, 2015

Retailers must consider tech expectations of in-store consumers

Retailers must begin to take into account the technological demands of consumers in-store. The right infrastructure is needed to meet the growing connected shopping experience that consumers are increasingly expecting, finds new survey. >>

Thursday, August 27, 2015

Ad Roundup: Releases for social data, site understanding

In today's advertising roundup, a trio of releases that should give brands better insight into their customer bases whether on the web or within social media. >>

Thursday, August 27, 2015

Best practices for a solid omnichannel strategy

When expanding to omnichannel, companies have to balance a growing number of customer touchpoints with the need to deliver a consistent and seamless experience across those various channels. One expert offers her best practices for a solid omnichannel strategy. >>

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