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BizReport : Ecommerce

Ecommerce

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Thursday, January 18, 2018

The rising cost of retail returns fraud

As online shopping transactions increase, and businesses try to make the returns process attractive to consumers, so attempts at retail fraud also increase. New research puts a figure on the cost to retailers and their employees. >>

Monday, January 15, 2018

Consumer expenditure via voice assistants to rise significantly

Voice is the new keyboard, the new click. Recent research shows that user spending through voice assistants could increase sixfold in the next three years and those who already use voice assistants are using their smartphones less. >>

Wednesday, January 10, 2018

Research boosts understanding of high rates of mobile cart abandonment

Titter ye not - size really does matter - at least when it comes to making an online purchase. Academic research points to an 'emotional ambivalence' among consumers using mobile for online shopping caused by, among other things, the small screen size. >>

Tuesday, January 09, 2018

Experts weigh in: Why attribution matters more than ever

Connected devices are all over our homes. According to some experts, there are at least 13 connected devices in the average household - tablets, smartphones, smart TVs, gaming systems, etc. With so many touch points, attribution is set to change how marketers approach advertising and analytics. Five experts explain why attribution should change marketers' approach. >>

Monday, January 08, 2018

Study: Reviews matter, even offline

More and more consumers are shopping online. This trend was underlined during the recent holiday shopping season when digital shoppers spent 18% more YoY, and the season saw more than 10 billion dollar shopping days. >>

Thursday, January 04, 2018

Top 4 tips for global expansion

With more of the world connecting via the Internet, the time is ripe for brands to expand out of their state, country, or region. But, though connectivity has reached nearly the entire globe, there are still pitfalls in conducting a successful global brand expansion. Here are four tips for brands to strategize a successful global build. >>

Tuesday, January 02, 2018

Keep shoppers, the planet, and your profits happy by allowing in-store returns

The returns process a key consideration among consumers when considering a purchase and, as postal services enter their busiest week of the year, retailers need to consider the benefits of enabling shoppers to return their gifts in-store. >>

Tuesday, January 02, 2018

Expert: How AI, ABM will affect 2018

The calendar has turned to a new year, but some of the same challenges top marketers' lists. Things like how to best utilize AI for their brand, or how ABM could impact their teams. One expert offers insight into how these trends could impact 2018 business. >>

Monday, January 01, 2018

Study finds enterprises, consumers skipping cyber hygiene

With the calendar moving to a new year, it's time for businesses - and consumers - to also turn the page. This time, on cyber safety. New data out from Tenable finds that a majority of consumers aren't practicing the basics when it comes to cyber security. >>

Thursday, December 28, 2017

How marketers can make the most of Amazon deal features

Amazon's Deal of the Day features are helping many brands, third party sellers, and other marketers capitalize on merchandise sell-through. The key is knowing how to snag a deal of the day, and how to prepare once a deal is offered. Here's how brands can get ready. >>

Wednesday, December 27, 2017

Top 3 tips to turn 2017 holiday data into green in 2018

Most companies make the largest percentage of their revenue between Thanksgiving and Christmas, but many also struggle with putting the data they collect during this time to work for them. We've asked a digital marketing expert to share his advice. >>

Monday, December 25, 2017

Top 3 CRM trends to watch

More brands are adding 'relationship' to their marketing stack, trying to create more connections with their customers. While this is an admirable goal, many are also still struggling with how to create better customer relationships without over-connecting and turning the customer off. Here are three trends marketers should consider in their strategies. >>

Friday, December 22, 2017

Chatbots, shoppable media key to engagement

Last year, much of the marketing talk was about virtual/augmented reality, and consumers' ability to 'touch' or 'see' products in their homes thanks to digital content. This year, it became clear that while VR is a fun product, most consumers still associate it with gaming. That, says one expert, is why marketers need to pull away from VR as a marketing channel. So, what's next? Here are two suggestions. >>

Friday, December 22, 2017

Direct traffic accounts for largest proportion of ecommerce site visits

New research into how online shoppers search and discover a website or product page reveals the largest number of visits to ecommerce sites is generated by direct traffic. >>

Wednesday, December 20, 2017

Key to increasing online reviews is simple... just ask

With products flying out of warehouse doors at a rate knots, the festive retail rush should result in a fine haul of reviews, shouldn't it? Alas, that valuable customer feedback on which nearly all shoppers rely is elusive. >>

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