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BizReport : Ecommerce

Ecommerce

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Friday, April 08, 2016

Brands: How you're sabotaging your customer service reps

Customer service can help a brand to build loyalty and trust with customers, or it can quickly break that trust. One expert outlines how brands are sabotaging their customer service reps - many without even knowing it. >>

Friday, April 08, 2016

Brands: How to determine if social is a good CSR fit

Facebook and Twitter have recently expanded their business functionality, both in adding advertising options, and in removing the tweet length restrictions. These are good moves for brands, but aren't necessarily a call for all brands to push their customer service strategy further into social. >>

Wednesday, April 06, 2016

Survey: Millennial men want convenience, women want personalization

Cracking the Millennial demographic isn't as simple as many marketers might think. Because these consumers grew up using technology, many mistakenly believe both male and female millennials act or want the same things from brands. Not so finds one new report. >>

Wednesday, April 06, 2016

Ad Roundup: Data, connection features of new releases

In today's advertising roundup: data and connection. Three announcements into the digital space should give brands additional data and connection points. >>

Wednesday, April 06, 2016

Expert: IoT is where mobile is heading

There is much more to mobile marketing than creating and promoting an app. According to one expert, brands need to stop thinking of apps as isolated channels to fully engage users and reap those mobile benefits. >>

Monday, April 04, 2016

Expert: How to use AI to connect

The DigitalGenius "Human+AI" Customer Service Platform is deployed on a SaaS basis, to companies, which aim to have practical implementations of artificial intelligence working within their operation without going bankrupt. One expert offers advice on how brands can better use artificial intelligence. >>

Monday, April 04, 2016

How to succeed at multi-channel marketing

One of the biggest buzzwords to come out of the past two years is multi-channel - bigger than multi-screen, being multi-channel means a brand can reach consumers wherever they 'live' online. One expert offers advice for brands to succeed with multi-channel. >>

Sunday, April 03, 2016

UK's slowest retail websites crammed with third-party content

New research from website performance firm NCC Group suggests that third-party content is having a detrimental effect on the loading speed of some of the UK's biggest retail websites. >>

Thursday, March 31, 2016

UK consumers see future of retail as buying with Bitcoin and drone deliveries

What does the future of shopping look like to people in the UK? According to a survey by Infomentum, by 2020 people expect to be using Bitcoin and augmented reality and 3D printing. >>

Wednesday, March 30, 2016

Grocery stores not meeting rising customer demand for online shopping

Two new studies into online grocery shopping suggest that it is set to surge in popularity among consumers during 2016 but grocery retailers are not keeping up with the trend. >>

Tuesday, March 29, 2016

Expert: How to take the 'creep' out of personalization

The proliferation of digital data about consumers has created both tremendous opportunity and real concern about privacy and "creepiness." One expert explains how brands can go from 'creep' to 'personal'. >>

Monday, March 28, 2016

5 ways to improve customer retention

Consumers walk into new stores every day. They may buy one product, and never come back. One expert shares his top 5 tips to get those shoppers to come back, improving customer retention. >>

Monday, March 28, 2016

Top 3 tips to create better social customer service

Customer service will likely always have it's issues, after all, most people call, email or ping customer service because of a problem. But, in the social space, one expert believes brands can do much better. Here are three tips to improve the social customer service experience. >>

Friday, March 25, 2016

Expert: How to use social to drive transactions

Social media has taken over the internet, but while the big players - Facebook and Twitter - are all about 'friending' people, networks like Pinterest and Flipboard are about the individual. That, says one expert, is why brands should begin using these platforms to drive engagement. >>

Friday, March 25, 2016

Top 4 tips to drive startup growth

Starting a business is always hard, but one expert offers 4 tips that will help to drive startup growth. >>

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