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BizReport : Ecommerce

Ecommerce

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Thursday, October 09, 2014

Consumers want, and will use, live chat customer service on mobile

New research from customer engagement firm Moxie reveals that live chat as a customer service channel should not be limited to websites as more mobile users now expect the option to be available to use from their devices. >>

Thursday, October 09, 2014

British retailers pool data to fight fraud

A new fraud and loss prevention coalition has been formed in the UK managed by anti-fraud specialist Transactis. The data sharing platform aims to improve retailers' ability to identify potential fraudsters across multiple customer touch points. >>

Wednesday, October 08, 2014

Savvy shoppers visiting several supermarkets in one trip to save money

The days of doing a big grocery shop in one location may one day become a thing of the past, according to recent research in the UK from food and grocery research and training charity IGD, with more consumers visiting several locations on the same trip to make best use of coupons and get the best value for money. >>

Tuesday, October 07, 2014

Top 3 2015 prep tips

Halloween is right around the corner and before we know it, 2015 will have arrived. One expert offers his top 3 tips for marketers to get ready for the New Year. >>

Tuesday, October 07, 2014

B2B procurement officers shun supplier websites for purchase research

Business-to-business buyers are increasingly turning to the Internet to research the best products for their company however, according to Acquity Group's annual 'State of B2B Procurement' study, many are turning to third-party websites to research rather than suppliers' due to a gap in information availability and ease of use. >>

Tuesday, October 07, 2014

U.K. university students head to High Street, not online, for clothing

Freshers week is over in the U.K, and it is time for new students, and those returning, to knuckle down to study. And, while their budgets may be somewhat frugal, those students will be doing some clothes shopping between lectures and assignments. But where are they shopping? >>

Monday, October 06, 2014

Study: Multi-device pushing CRM usage

Online brands aren't just relying on PC or MACs to access CRM data. As with other sectors, multiple devices are beginning to push into the CRM space. In fact, according to one new report a majority (81%) of users are accessing CRM on multiple devices; nearly half (49%) of those are using a minimum of three devices for access. >>

Monday, October 06, 2014

Study: 56% use Facebook for social login

Social networks aren't just for sharing information with friends. That's the takeaway from new Login Radius data, which showing a growing number of consumers are also using social networks to login to other sites - ecommerce, email, etc. >>

Monday, October 06, 2014

Ecomm Roundup: Customer Data and engagement tools

As more brands pushing the online space, more solutions are launching to address the problems of engagement and mobile data. This week two such solutions launch. >>

Monday, October 06, 2014

Survey identifies great divide between what consumers want and what retailers think they want

A new study by big-data marketing firm BloomReach reveals a gap in what retailers believe consumers are looking for in an online experience and what consumers really want. >>

Friday, October 03, 2014

Platform to better office service brands

Calling the cable company because the signal is out or messaging a plumber because the shower is draining slow is a dreaded event in just about any household in the America. Not because we don't want these things fixed but because of responses like, "We will be there between noon and four on Friday." A new platform aims to cut down that wait, freeing Americans from waiting on the sofa. >>

Friday, October 03, 2014

Young adults fueling appetite for Halloween in U.K.

Halloween is big business in the U.S., and now young adults are fueling the appetite for the spooky event in the U.K., according to new research from retailer and shopper marketing agency Savvy Marketing. >>

Thursday, October 02, 2014

Mobile sites leaving customers hungry

Restaurants are falling short in their mobile experience. That's the word from a new survey out from The Search Agency. According to their findings mobile restaurant websites aren't delivering the kind of experience customers want - and in some cases that is causing hungry consumers to look elsewhere. >>

Thursday, October 02, 2014

Ad RoundUp: Ecommerce deployments key in on data

More signs of the increasing importance placed on data: three ecommerce platforms which will integrate more data options for retailers and brands. >>

Thursday, October 02, 2014

Online and mobile shopping experience still failing to meet consumer expectations

Online and mobile shopping continues to fall short of consumer expectations, according to the latest shopper experience study from Cognizant, with mobiles being used more to research than shop and a reticence to share personal data via social media. >>

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