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BizReport : Ecommerce


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Friday, March 28, 2014

Venda surveys UK consumers on 'anticipatory shipping'

In light of Amazon's patent filing for 'anticipatory shipping', ecommerce solutions Venda surveyed UK consumers to see what they thought of the idea. >>

Thursday, March 27, 2014

Top 3 SMB tips to succeed over tax season

April 15 is less than a month away. Is your small business ready? One expert weighs in on how small businesses can succeed over tax season. >>

Wednesday, March 26, 2014

Study: UK brands find Twitter ineffective

Brands may like it when customers call them with questions or problems related to their product purchases, but consumers don't like making that call. Data supports that more and more shoppers are turning to websites, email and even social networks for customer service contacts. Still, finds research, brands are struggling to create effective customer service options in the online space. >>

Wednesday, March 26, 2014

Study: Personalization pushes more purchases

New data out from MyBuys and the e-tailing group finds personalization is pushing more purchases, a good thing for retailers. Whats more these shoppers aren't just engaging from display ads but across channels and devices, giving retailers and other brands more opportunities to increase awareness and drive engagement. >>

Tuesday, March 25, 2014

Experience, information key to new releases

Three new releases to the ecommerce space underline the importance of customer experience as well as the information customers search for online. >>

Monday, March 24, 2014

Study: People shopping more - from work

Hey, bosses, think you know what employees are doing on those long lunches, coffee breaks...or even what that screen was he just shut down when you walked by? Chances are they aren't on Facebook or IMing with home. Chances are they are shopping. >>

Monday, March 24, 2014

Is your scalability strategy right?

For every business there is a scalability strategy that works. The problem is that many businesses are using more generic strategies that don't necessarily fit their objective. >>

Friday, March 21, 2014

Top 3 tips to improve customer service

Today, as more and more players enter the market, online retailers win by differentiating with experience. From checkout to delivery, eCommerce players strive hard to deliver a consistent and exceptional experience to be on top-of-mind recall. Today, service matters as much as price when making a quick online purchase. >>

Friday, March 21, 2014

How search technology can enhance the user experience

Seamless experience - it is one of the biggest buzzwords right now in the ecommerce space. According to experts shopping want an experience that is a simply and frictionless as possible. One expert believes that seamless experience begins with search technologies. >>

Thursday, March 20, 2014

Millennials seen as loyal for brands

There is a theory that Millennials (aged 18-33) aren't brand loyal. That theory is picked apart by new data out from Adroit Digital which finds that, assuming their parents were brand loyal, Millennials are as well. >>

Wednesday, March 19, 2014

Study: Forget campaigns, get personal with Millennials

Have a great product for Millennial consumers? Forget the all-out television, radio, print and online campaigns. According to new data out from SDL the best way to reach and engage Millennials is to get personal and build a relationship. >>

Wednesday, March 19, 2014

U.S., Europe ecommerce growth driven by frequency of online shopping

Research from RetailMeNot and the Centre for Retail Research reveals that US, UK and German ecommerce markets are maturing and today's growth is fueled mainly by increased frequency of shopping online. >>

Tuesday, March 18, 2014

Feedzai: Half put fraud prevention on merchants' shoulders

With the recent Target data breech security is top of many retailer, financial institution and business owner minds. And that is good because new data out from Feedzai indicates consumers are placing the responsibility for data security directly on merchants' shoulders. >>

Tuesday, March 18, 2014

WhitePages release validates users

A new release from WhitePages should help online businesses not only identify consumers but get them into the purchase funnel quicker. Called WhitePages PRO Identity Score, the platform validates customer identities so that orders and queries are put into business systems faster, allowing consumers to receive their products or services in a more timely manner. >>

Tuesday, March 18, 2014

Top 3 tips to better use real-time data to engage shoppers

It's hard to get true real-time data into advertisers' hands because by the time the data has been collected and sent over, it's no longer considered "new". Purchase intent is fleeting - when consumers post a specific want or need, they want or need it right now. This is why, according to one expert, advertisers and brands need to turn to predictive behavior data - identifying and connecting with consumers prior to their purchase decision to increase brand awareness and chance for conversion. >>

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