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BizReport : Ecommerce

Ecommerce

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Wednesday, February 15, 2017

Study: Execs looking for flexibility in software

When it comes to software for their business, more executives are looking for more flexible options. That's the word from new TrackVia data, in which researchers found better integration options are the top priority in the search (32%). >>

Wednesday, February 15, 2017

Top 3 trends in the subscription space

While the subscription economy is not new, it has seen significant growth over the past few years. Much of that growth is because brands are learning that consumers are interested in all kinds of subscriptions from the traditional magazine and music type to clothing and even food. Here are three trends helping to grow the space. >>

Tuesday, February 14, 2017

Ad Roundup: Data integrations and re-engagement

In today's advertisement, a data integration platform, and a platform that ads re-engagement to the mix. >>

Tuesday, February 14, 2017

Study: Brands must reevaluate loyalty

Loyalty isn't what it used to be, and brands are losing money because of it. That's a key takeaway from the new Accenture Strategy report, "Seeing Beyond the Loyalty Illusion". According to researchers more than half of US consumers have changed brands/providers in the past year. >>

Monday, February 13, 2017

Expert: How to engage chatbots without losing the human touch

While chatbots are getting more play where on-site search and customer service are concerned, one of the key drawbacks is that chatbots leave out the comfort of the human element. One expert offers advice on how to employ bots while keeping the human touch. >>

Monday, February 13, 2017

Reports: Valentine's are spending less this year

A new report indicates the Valentine's holiday maybe a bit softer than 2016. The National Retail Federation predicts shoppers will spend just over $18 billion; that is a decrease from 2016's record breaking $19.7 billion spend. >>

Friday, February 10, 2017

Report: Holiday spend shouldn't end December 24

Criteo has released their Holiday E-commerce Trends Report: Outlook for 2017, and among the more interesting findings is this: retailers shouldn't stop their holiday spending on December 24. >>

Thursday, February 09, 2017

Ad Roundup: Data partnerships, releases

In today's advertising roundup, partnerships and a new marketing tool release all have data at their core. >>

Thursday, February 09, 2017

Report: Shoppers want more SMS options

SMS and chatbots may hold the keys for upgraded customer interactions. That's the takeaway from a new OpenMarket report which indicates that about half of US and UK consumers would like to see more SMS and/or chatbot options for engagement with their favorite financial services brands. >>

Thursday, February 09, 2017

Top 4 tips to act on CX best practices

New data out from West Interactive Services indicates retailers are doing a good job at creating a seamless customer experience. But there is always room for improvement. Here are four tips to put CX best practices in action. >>

Wednesday, February 08, 2017

Report: Retail leading in customer experience

When it comes to the customer experience, retailers are in the lead. That's the word from new West Interactive Services Data which found that retail ranked first in 'convenient' customer experience. >>

Wednesday, February 08, 2017

Consumer confidence boost needed to improve omni-channel experience

In order for brands to reap the benefits of an omni-channel strategy they must prove to consumers that their communication channels are secure, according to recent research from Aspect Software. >>

Friday, February 03, 2017

Top 4 tips to reduce shipping costs

In December, UPS and FedEx increased shipping rates by 4 to 5 percent, and in January, the USPS implemented mailing and shipping rate increases, including a 4 percent average increase on domestic shipping. How can businesses quickly adapt to the changes? Here are four tips to ship effectively while saving money. >>

Wednesday, February 01, 2017

Expert: How to keep SMBs safe from data threats

This week marks Data Privacy Day, and data privacy has never been more important. Several studies have found that more employees are using personal devices - smartphones and tablets as well as laptops - for work. One expert offers three tips that will help small businesses protect themselves from data threats. >>

Monday, January 30, 2017

Expert: What postal increases mean for SMBs

US postage rates seem to rise on a yearly basis; according to come experts, parcel shipping volume will increase by at least 20% by 2018. This mean additional costs for businesses shipping. Here is what brands need to know. >>

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