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BizReport : Ecommerce

Ecommerce

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Tuesday, April 10, 2012

Webroot: Sharing passwords as risky as driving without seatbelt

When it comes to keeping your personal information private most Americans (94%) say online threats are as great or moreso than offline risks. That, according to a new report from Webroot, which correlates some online and offline threats. >>

Tuesday, April 10, 2012

Almost half investigate brands after seeing them in online video

Investing in online video is no longer optional but is key to helping brands drive viewer engagement and improve visibility, according to the findings of a new Harris Interactive study for digital ad company Digitas. >>

Thursday, April 05, 2012

Failed delivery experience and rude drivers hamper e-commerce improvements in UK

A new report from solutions technology firm Micros looks at the final stage in the buying process - the delivery of goods - and finds that while overall improvements have been made there is still room for much improvement when it comes to failed deliveries. >>

Thursday, April 05, 2012

Three-quarters of small business owners report health problems due to stress at work

New research by insurer Hiscox USA suggests that small business owners should rest-up over Easter as three-quarters report physical and mental ailments as a direct result of stress at work. >>

Thursday, April 05, 2012

Study: Digi-couponers shop more, spend more

Brands: wondering why you should bother with digital coupons? Here's why: digital coupon clippers are shopping and buying more products than 'average' shoppers, finds new research. GfK Knowledge studied 200,000 households using digital coupons and found that these households shop more often and spend more per trip when compared with more than 2 million other shoppers. >>

Wednesday, April 04, 2012

Email continues to out-do social to drive purchases

Email continues to be the most common way consumers receive digital messages from brands but, with the onslaught of social media, is it still the most effective? ExactTarget's recent research reveals some interesting behavior. >>

Wednesday, April 04, 2012

Demandbase release personalizes web experience

Personalized experience is a phrase that has been buzzing around the online ad space for more than six months, but in 2012 brands are beginning to see results from that personalization. A new system from Demandbase should give online brands even more insight into how consumers are engaging and interacting with the web - by offering a more personalized experience. >>

Tuesday, April 03, 2012

Tool allows shoppers to estimate pricing for home projects

A new tool may change the way shoppers enter into renovation projects for their home. From Redbeacon, the tool allows potential home renovation customers to estimate the cost of a project before entering into an agreement with a contractor or supplier. >>

Monday, April 02, 2012

Research: 69% consumers cut ties with companies that mishandle personal data

It's a no-brainer that companies that mishandle consumer data risk losing customers. New research from database marketing company Transactis reveals the extent of the potential damage. >>

Monday, April 02, 2012

Forecast: RTB to account for more video ad spending

Real time bidding (RTB) is becoming a growing force in display advertising, but a new forecast from Forrester and SpotXchange predicts it will soon become a force with online video as well. The forecast suggests RTB online video advertising will account for nearly 22% of all online video spending (US) by 2013. >>

Monday, April 02, 2012

Report: Social sharing pushes product discovery

Forget search engines or manufacturer websites. Today's consumers are finding out about new products in a new, old fashioned way: they're asking friends. A new report out from Sociable Labs finds that social sharing - the act of sharing product information/purchases on social networks - is pushing product discovery for shoppers. >>

Thursday, March 29, 2012

Social media is new customer service frontier

More and more consumers are turning to the likes of Facebook and forums to voice complaints and search for information, according to a new report from TNS, drastically changing the face of customer service. >>

Wednesday, March 28, 2012

Inefficient online identity verification measures costing UK retailers billions

New research conducted by Experian has found that inefficient online identity and security measures are forcing online shoppers to use slow and outdated methods of providing identity or, worse still, making them abandon their purchase completely. >>

Friday, March 23, 2012

Platform extracts customer insights for better targeting

Over the past month several studies have been released, all indicating that the wealth of data online isn't being used to its fullest potential. Either brands aren't making the data actionable or they're utilizing the data is ways that don't enhance the customer experience. >>

Thursday, March 22, 2012

Research shows Americans to travel more, book more online

Concerns about the economy still linger but, according to a Travelocity survey, vacations aren't taking a back seat. More Americans plan to get away this year than last and, as new research from yStats.com shows, more travel arrangements will be made online. >>

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