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BizReport : Ecommerce


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Wednesday, January 07, 2009

Live chat boosts sales and customer service

Online stores are increasingly giving a human touch to their customer service, with the implementation of live chat functions that are initiated by agents based on a customer's location on a website, or their browsing behavior. >>

Wednesday, January 07, 2009

Where 2 Get It, Easy2 partner for product demo and information

Consumers are turning to the Internet to research product specifications more and more; a new partnership could help manufacturers turn more of these researchers into purchasers from the moment they log on to a website. Where 2 Get It has partnered with Easy2 Technologies to give consumers online product demonstrations and give them purchasing information at the same time. >>

Tuesday, January 06, 2009

British online bankers want to save cash, not the environment

Organizations can save money by steering their consumers away from paper-based transactions and notifications, and consumers know this, which is why they want cash to make the switch, according to a poll for electronic bill presentment and payment firm OneVu. >>

Monday, January 05, 2009

comScore: Overall holiday sales down, first time since 2001

comScore has tallied up the figures for the 2008 holiday season and, while most had no expectations of any real growth in the e-commerce sector, few expected a drop in sales. But it wasn't bad news across the board. >>

Monday, January 05, 2009

2008 Holiday sales "best ever", boasts Amazon

While many online retailers may not have had such a Merry Christmas, Amazon is boasting that theirs was the best ever. To prove their point the online behemoth has released some fun facts about what it sold, and how much. >>

Monday, January 05, 2009

What you can learn from hot holiday keywords

The holidays are past, but consumers are still hitting their favorite shopping hotspots - which means etailers can still turn a profit despite the down economy in the US. How? By taking a few notes from the holiday 'keyword' season. >>

Tuesday, December 23, 2008

Parachute jumping topless women - the best commercial ever made?

Does sex sell or distract from your campaign message? Controversy is spinning over a brave online video campaign featuring dozens of topless sexy chicks parachute jumping to form a sky message "Siemens washing machine only 4999" or about $900. >>

Tuesday, December 23, 2008

ForeSee Results: Which UK ecommerce hubs are tops with consumers

How does your ecommerce hub rate with other hubs? A new report from ForeSee Results sheds light on which UK ecommerce websites are tops with consumers and which hubs are falling short. >>

Tuesday, December 23, 2008

comScore: Shorter holiday season bodes ill for etailers

With two days to go until Christmas Day, shoppers are spending plenty of money online but they may not be spending enough to make up for etailers' deficits because of the shortened holiday season. Although ecommerce saw an all time high of more than $850 million spent in one day earlier this month, the overall spend is still down compared to early projections. >>

Friday, December 19, 2008

Krillion powers product search at

Just in time for last minute holiday shoppers, has partnered with Krillion for product search. Krillion is a local shopping search engine. This partnership gives consumers the ability to search for products online, locally, to determine which local stores carry the last-minute products on their holiday shopping lists. >>

Friday, December 19, 2008

Nielsen: Reviews read by 81% of consumers

Online reviews are becoming even more important when it comes to online shopping. According to a new report from Nielsen Online, consumers reviews are ready by 81% of online shopping. Reviews become even more important when you take into account that roughly one-quarter of online shoppers have spent upwards of $500 so far in 2008. >>

Thursday, December 18, 2008

IMRG: Online sales up 26% in U.K.

The IMRG Capgemini e-Retail Sales Index backs up other research that many British consumers have shunned malls and stores and completed much of their Christmas shopping online. >>

Thursday, December 18, 2008

comScore: Coupon sites are hot properties

Retailers are slashing prices but that isn't enough for consumers; according to new research from comScore amid the slashed prices US consumers are still flocking to coupon hubs. comScore researchers found that visits to coupon websites increased by 32% in November. >>

Thursday, December 18, 2008

comScore: Free shipping boosts online sales

Through December 14, online shopping numbers were stagnant with 2007 numbers; while this isn't great news, it is still better than the forecasts expecting holiday shopping to plunge because of the economic situation in the US. One thing that is helping e-tailers this year is free shipping. >>

Tuesday, December 16, 2008

Kiwis click online for Christmas

The shopping malls in New Zealand have been eerily quiet of late and Nielsen Online's most recent Online Retail Monitor appears to explain why. Many Kiwis have turned to the Internet for this year's Christmas shopping. >>

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