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BizReport : Ecommerce


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Friday, January 23, 2009

Nearly half of small businesses have no website

It's 2009, yet many small businesses haven't made their presence felt on the Internet, and even those that have aren't putting enough time and effort into making online marketing work for them. Such are the results of a Webvisible/Nielsen Online survey. >>

Friday, January 23, 2009

Demandware clients see 30% increase in revenue

Despite all of the doom and gloom predictions for the 2008 holiday season and indeed the predictions that etailers must brace for an overall down year through 2009 some etailers continue to see profits and traffic increases. According to a recent report from Demandware, an on-demand ecommerce platform, their client base saw a 30% increase in revenue during the 2008 holiday shopping season. >>

Thursday, January 22, 2009

MobileVoice brings online reviews in-store

Bazaarvoice has introduced a new service that delivers product reviews to consumers' mobile phones. Nothing new there, you say. However, this service, called MobileVoice, delivers those reviews while consumers are in the store. >>

Thursday, January 22, 2009

e-tailing Group: Customer service standards slipping

At a time when online retailers most need to keep their customers returning and attracting new ones, customer service plays a key role. But, according to a new study from The e-tailing Group, standards are slipping. >>

Thursday, January 22, 2009

Ad retargeter FetchBack joins NAI

Online retargeting advertising company FetchBack has joined the Network Advertising Initiative (NAI); the NAI is an organization of online marketing companies who have established standards to help protect consumer's privacy in the online ad realm. >>

Tuesday, January 20, 2009

Report: Consumers like a cause

It is no secret that consumers like products that they can get behind, not just buy. Cause related marketing has begun to move into it's own advertising category and according to one report, consumers just keep logging on. >>

Tuesday, January 20, 2009

Fake user reviews - just say 'no'

Consumer-generated reviews of products and services are a major tool for online shoppers, and most expect, or rather demand, that those reviews be honest. However, once in a while someone decides they can manipulate what consumers see and believe they can get away with it. >>

Monday, January 19, 2009

Rosetta: Retailers embrace alternative payment methods

Offering alternative payment methods is just one way in which retailers can attempt to lower shopping cart abandonment rates. But which alternative payment methods are the leading retailers employing? >>

Friday, January 16, 2009

Report: It's time to focus on satisfaction

Consumers aren't buying but marketers are still selling. What is the best way to reach consumers during a down economy? A new report says it is time that marketers begin focusing more on customer satisfaction. >>

Friday, January 16, 2009

Krillion, Topix partner for in-stock notifications

The latest craze with online shoppers is researching online and buying in-store; going along with that notion is the fact that consumers want to know what merchants have in-stock, whether they are buying online or offline, at the moment they are researching. A new partnership between Krillion and news hub Topix could give etailers a boost when it comes to in-stock information. >>

Wednesday, January 14, 2009

Is your 'Thank You' page a dead end?

You've made the sale, the customer has reached the end of the checkout funnel and they're heading for the door. I hope you remember to say 'Thank You' and provide more options than just a quick exit. >>

Monday, January 12, 2009

Ecommerce challenge: make online shopping an experience

As many etailers found over the Christmas holidays, consumers shopped more online but spent less money. As the economy around the globe continues to be tight, many etailers wonder what they can do to keep consumers returning. >>

Monday, January 12, 2009

One-third online shoppers abandon slow, unreliable websites

Added-value promotions, free shipping and great discounts may well have brought consumers to your website over the 2008 holiday season, but if you can't provide them with 100% uptime, reliability and speed those consumers are likely to abandon their visit. What can you do to re-engage consumers who have fled your website in frustration? >>

Monday, January 12, 2009

Report: Nearly 40% of online holiday shoppers hit glitches

Now is not the time for shoppers to have trouble checking out, getting product information or offering their opinion; with the down economy, these glitches will only encourage online shoppers to find another hub. Still, just over one-third of online holiday shoppers in the US had some sort of problem shopping online in 2008. >>

Friday, January 09, 2009

Brits spend millions online on Christmas Day

While many of us were languishing in front of the television, digesting the excesses of a Christmas dinner, many in Britain were logged on and doing some Christmas Day shopping, reports IMRG. >>

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