Friday, July 31, 2020

How to ensure your business is ready for 2020 holiday season

The back-to-school (BTS) season may be a rougher one than usual for many merchants and brands as consumers deal with the continuing COVID-19 crisis. A less-than-steller BTS season could mean a lower-than-usual holiday season, too. Here's what brands need to know to make the last half of 2020 a success - despite the worldwide pandemic. >>

Tuesday, July 28, 2020

Study: Consumers like ecommerce, want faster delivery

While the COVID-19 crisis has had an indelible impact for restaurants and retailers around the globe, ecommerce has taken off. And, new data out from DS Smith indicates that even after the crisis has passed many consumers will continue buying online. >>

Monday, July 27, 2020

Expert: Why brands must focus their digital transformation

At the beginning of the year, the bulk of brands and marketers were focused on digitally transforming their business. For some that meant opening an online marketplace, for others it was updating the way they advertised online, and for some that meant a combination of many things. Then COVID happened and brands realized they needed to adapt even faster. Here's how many are doing. >>

Wednesday, July 22, 2020

Reports: How the pandemic is changing consumer behavior

It is no secret that the COVID-19 pandemic has changed the way not only consumers but businesses operate. From concerns about secure checkouts to an increase in digital traffic and checkouts, business isn't the same in July 2020 as it was in March 2020. One new report underlines what consumers want - and how businesses can use that information to connect. >>

Tuesday, July 21, 2020

Study: Consumers want sustainability from merchants

New data out from CGS indicates sustainability is weighing on the minds of many consumers, and it isn't only about in-store practices. According to the data a growing number of consumers are taking the overall sustainability of a brand and brands' policies toward the environment into account for purchases made across the board - from fashion to consumer electronics. >>

Friday, July 17, 2020

Study: Retail fraud skyrocketing

Retail shrink is at an all time high according to new data out from the NRF; according to their report retail 'shrink' is up by $11 billion (2018 to 2019) and now totals $61.7 billion, accounting for nearly 2% of legitimate sales. >>

Monday, July 13, 2020

Reports: What merchants can expect from 2020 holiday season

There are only six months until Christmas and that means only about 2 months remain for merchants and brands to be shopper-ready for the holiday season. And, according to one new study, what consumers are looking for this year is a safe way to shop in-store. >>

Friday, July 10, 2020

Study: Subscription brands booming, here's how to capitalize

Subscription boxes for food, clothing, makeup and more continue to be a booming part of the digital economy. But it isn't only physical subscriptions that are booming - more and more people are using streaming subscriptions for entertainment, especially during the first half of 2020. >>

Thursday, July 09, 2020

Expert: What Walmart+ launch means for ecommerce

This week, Walmart announced the launch of Walmart+ a new digital service that is set to compete with Amazon's Prime offering. Through the new subscription consumers can get same-day grocery delivery, fuel discounts and other perks for the annual fee of $98. >>

Monday, July 06, 2020

How COVID-19 has changed ecommerce

As restrictions begin to lessen around the world, more people are hitting grocery stores and shopping malls, but what does that mean for the increase in spending digitally during the lockdown months of the pandemic? We asked a digital expert what merchants can expect as consumers return to work. >>

Monday, June 29, 2020

Barclaycard reports 60% spike in payments April - June

It's one sign that the globe is slowly beginning to recover from the COVID-19 lockdown that shuttered many businesses worldwide as governments and health officials fought to slow the spread of the coronavirus: a 60% increase in payments between the week of April 1 and the week of June 7. >>

Thursday, June 25, 2020

How to build a better chatbot

Chatbots are not new to the digital space, but as more consumers work from home, shop from home, and stream more content, the need for a better chatbot has arisen. We asked a digital expert how brands can building a better chatbot experience. >>

Thursday, June 18, 2020

Study: B2B buyers aren't loyal, that's why brands need sales people

While the role of salesperson in the retail space has dwindled to be that of a checkout person rather than actual sales, the role of salesperson in the B2B space remains one of customer service, and helping businesses find the tools they need for success. And that is why, according to one expert, brands need to keep that B2B salesperson role filled. >>

Monday, June 15, 2020

Instacart surpasses Walmart's online grocery share, here's how others can follow

Since the COVID-19 pandemic began a growing number of consumers have turned to online shopping not just for clothing or niche items but for everyday necessities - groceries, packaged goods, and health/beauty items. According to one new report, since the pandemic began Instacart's online shopping hub blew past Walmart's market share. Does this foretell a change in the ecommerce weather? >>

Friday, June 12, 2020

3 Ways Covid-19 Will Change CX

The customer experience is an ever-evolving point of contact for many brands, and the Covid-19 pandemic has made yet another strategy adjustment necessary. Here are three ways the customer experience will change in the coming month - and how brands can prepare for another pivot. >>