BizReport

RSS feed Get our RSS feed

News by Topic


BizReport : Loyalty Marketing : April 20, 2017


Study: Mobile becoming a loyalty draw

The key to loyalty could be mobile. That's a key takeaway from new data out from 3Cinteractive; their researchers found that most consumers (62%) are influenced to buy when loyalty programs have mobile functionality.

by Kristina Knight

Loyalty programs, on the whole, saw steady growth over the past year, with 64% of brands reporting an increase in member numbers. The mobile findings, however, are what could be game changing for many brands according to the report.

"We saw distinct evidence last year that brands should be more aggressive in their march toward offering mobile-enabled loyalty programs, and we see even more reason to do so in this year's report," said Margie Kupfer, VP of Marketing at 3Cinteractive. "It's clear that brands without the willingness and needed skillsets to build these programs will see a significant competitive disadvantage going forward. Consumers today expect a seamless online to offline experience and to use their loyalty benefits via their smartphone."

Other interesting findings from the 2017 Mobile Loyalty Progress Report include:

• 62% of consumers are turned off by program sign-ups that require too much information
• 66% of consumers want mobile sign-ups to be simpler
• 27% of brands are now using SMS for loyalty program communications

Researchers also found that most brands without mobile infrastructure for loyalty programs are struggling (81%).

Tags: 3Cinteractive, loyalty marketing, loyalty marketing trends, mobile loyalty program, mobile marketing










Subscribe to BizReport



  • Hey Kristina, thanks for sharing interesting info with us. Without a mobile loyalty programs, businesses do not get the most out of it and 81% of such businesses are there. So we’ve to make a step ahead to cover the huge market.




http://www.bizreport.com/2017/04/study-mobile-becoming-a-loyalty-draw.html

 

 

Copyright © 1999- BizReport. All rights reserved.
Republication or redistribution of BizReport content is expressly prohibited without the prior written consent.
BizReport shall not be liable for any errors in the content, or for any actions taken in reliance thereon.