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BizReport : Mobile Marketing : January 31, 2017

MEF: 78% of consumers made a purchase via mobile last year

New research from global trade body Mobile Ecosystem Forum's annual Mobile Money Report reveals that mobile is increasing its role in banking, shopping and payments.

by Helen Leggatt

According to Mobile Ecosystem Forum's annual Mobile Money Report, in conjunction with Wirecard, smartphones are being increasingly used in monetary transactions.

Of the 6,000 consumers surveyed, from nine countries, 18% said they used their mobile phone to pay in a store in 2016, up from just 8% in 2014. In China, that figure is more than double the global average with 38% of Chinese consumer using a mobile to pay in-store.

MEF image.png

Mobile shopping via apps and mobile websites is also on the increase. More than three-quarters of those surveyed (78%) made a purchase on their device in 2016 - an increase of 4% on 2014.

Nearly two-thirds of consumers said they now use mobile for their banking. Forty-four percent said they use apps to check balances (up from 28% in 2014) and 29% to pay bills (up from 20% in 2014).

"Today, consumers use smartphones to manage their entire lives: to play games, chat, check their finances, purchase products and order services," said Christian von Hammel-Bonten, Executive Vice President Product Strategy at Wirecard. "Chinese users are at the forefront of this ongoing trend. This comes at no surprise as we enable our customers from the beginning to benefit from this trend with our financial solutions."

However, despite the rise in the use of mobile, there are ongoing issues that need to be addressed. One in five abandoned a mobile payment because the process took too long, and a third (31%) did so because too much sensitive information was asked of them.

"The research shows we can still do more to improve payment flows, improve consumer trust in mobile money to allay privacy and security concerns," said Rimma Perelmuter, CEO at Mobile Ecosystem Forum. "But overall, the news is good: mobile remains the key driver of online commerce."

Tags: banking, mcommerce, mobile, research

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