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BizReport : December 23, 2016 Archive

December 23, 2016 Archive

Ecommerce | December 23, 2016

Expert: How shoppers are using chatbots to connect

Instant Messaging isn't net to the online space, but using instant messenger type interfaces as a customer service option is relatively new. Chatbots, however, are growing in popularity, and according to one expert are helping to up the engagement factor between shoppers and stores. >>

Internet | December 23, 2016

3 ways AI will influence 2017

Artificial Intelligence has become something of a buzzword throughout 2016. Brands are using it to predict shopping patterns, and to personalize content, but there are even more uses. One expert offers up three ways AI will influence 2017. >>

Research | December 23, 2016

Top 3 tips for brick-and-mortar to ensure customer satisfaction

With Amazon's recent Fresh announcement, the increased use of mobile devices in-store, and an ever-shrinking shopper attention span, many brick-and-mortar brands are feeling the pressure. One expert offers 3 tips for brick-and-mortar brands to ensure customer satisfaction. >>