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BizReport : Mobile Marketing : November 12, 2015

Top 3 tips to create a BYOD policy

Today's employees have the ability to work from anywhere, through multiple devices. As a result, modern businesses are finding it necessary to implement defined BYOD policies. One expert offers his tips for a solid BYOD workplace.

by Kristina Knight

Kristina: Why are BYOD policies becoming so important?

Derek Yoo, CTO, ThinkingPhones: These policies allow employees to work remotely and boost productivity by providing access to all work functions in a cost-effective manner. BYOD policies should also address a wide range of critical issues, including the loss or theft of mobile devices, acceptable device usage for personal and work-related tasks, data breaches, and a number of other security issues.

Kristina: As employees are bringing more devices from their personal life into the enterprise, how do these outdated BYOD policies limit workers?

Derek: Businesses often find themselves crippled by outdated BYOD policies that fail to grasp the mobility expectations of employees due to the tools they use in their personal lives. A recent survey conducted by ThinkingPhones found that 87 percent of employees believe that it's acceptable to call or text co-workers regarding work-related matters outside of the formerly standard nine to five workday, and most of this texting is done via personal devices. New forms of connectivity are tearing down the traditional norms of employee communication. As a result, most employees resist complying with strict BYOD policies that limit the convenience of using personal devices for work-related matters.

Kristina: What are the necessary steps to creating an effective BYOD policy that adheres to today's workplace expectations?

Derek: A great place to start when building a BYOD policy is by defining eligibility requirements. Create and share a standard understanding of which employees are eligible, which devices are qualified, and whether any reimbursements will be considered.

Next, IT departments must set expectations around support and security. What level of support will employees' personal devices receive? Be clear about expectations around confidential information and how employees will be held accountable as well as protected. If personal devices are being used to exchange sensitive information like credit card numbers, a BYOD solution might involve building security controls that can filter the numbers out to protect both the customer and employee.

A final consideration when building a BYOD policy is to adjust to workplace expectations by adopting a friendlier user experience. This will encourage workers to use IT-approved security and productivity tools, thus avoiding employees going rogue and leaving IT in the dust. UX is constantly evolving, but it is an essential factor that is being driven by the millennial worker shift; this is something that ThinkingPhones keeps top of mind when building mobile UC apps.

Tags: BYOD, BYOD police, mobile trends, mobile workplace, ThinkingPhones

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