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BizReport : Ecommerce archives : August 03, 2015

'Digiboomers' neglected by marketers

Within the next ten years a third of the UK population will be age 55 or over. According to research from digital agency Greenlight, marketers are neglecting to engage this segment of the population which, by 2025, will make up two-thirds of online retail activity.

by Helen Leggatt

Greenlight's research among over 1,000 consumers age 55 and over found that just 22% of marketers are actively targeting this potentially valuable segment of shoppers.

Nine out of ten of over 55s shop online, with 76% doing so at least once per week. The majority are using the Internet to research and purchase products. One in ten spend more than £150 per month and more than half (51%) spend between £20 and £80 online each month.

"Here lies an audience with more disposable cash, which is totally suited to ecommerce; eager to compare products and prices, shop flexibly and have products delivered to their door," says Andreas Pouros, co-founder and chief operating officer at Greenlight.

"While online recommendations greatly influence older online shoppers, this is just one element that brands should be building into their digital campaigns to make sure the 'grey pound' is spent with them."

Additional findings from the research include:

- 66% prefer to use a laptop to shop online;
- Books and magazines are the most popular online purchases;
- Only a quarter (24%) download music or videos;
- In 2015, over 55s will spend £14.45 billion online.

The main reasons given by over-55s for shopping online are flexibility, delivery convenience and the ability to compare prices.

Image via Shutterstock

Tags: ecommerce, online shopping, research

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