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BizReport : June 15, 2015 Archive

June 15, 2015 Archive

Internet | June 15, 2015

Bots now account for more Internet traffic than humans

Bots now account for more site visits than humans, according to new data released by Distil Networks. >>

Social Marketing | June 15, 2015

U.S. brands ignore 80% of consumer queries asked via Twitter

Yet more research points to poor response rates by brands on social media. The vast majority of queries made of brands via social media in the U.S. continue to go unanswered, according to new research from Socialbakers. >>

Ecommerce | June 15, 2015

Top 3 tips to improve customer experience

Customer experience failures are impacting brands across the board, but it takes more than simply answering a call quickly or having up-to-date inventory numbers to solve a customer experience issue. Here are our top 3 tips to improve customer experience. >>

Advertising | June 15, 2015

Study: What local means and what it doesn't to shoppers

According to many experts the key to engagement for many shoppers is local - is the product on the shelves of a store in their city. But, one new report indicates local may be more than single physical location. >>



Ecommerce | June 15, 2015

Hey, Kids, Daddy wants a new wardrobe

A new survey out from Ebates indicates what Dads really want this Father's Day, and the news is just in time for some last-minute campaign tweaks from savvy etailers. >>

Social Marketing | June 15, 2015

Facebook 'Saved Replies' feature to aid customer service

Over the coming weeks, Facebook will be rolling out to Pages a feature that will allow personalized, set responses to be posted in response to commonly-asked questions from consumers. With recent reports criticizing brands' lackluster reply rate to social media queries, this feature could help manage response. >>