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BizReport : Ecommerce archives : January 06, 2015

UPS prepares for National Returns Day

After Cyber Monday and Christmas deliveries, delivery firms now face another surge on January 6 which UPS has dubbed National Returns Day.

by Helen Leggatt

After all the packages being sent out by retailers comes a tsunami of returns. UPS expects that, on Tuesday 6 January, consumers will send back more than 800,000 packages to retailers and merchants.

By the end of this week, UPS expects to have handled four million return packages across the U.S.

According to UPS, more than half (58%) of consumers will mail returned gifts back to where they came from while 44% will return them to a physical store.

"As e-Commerce continues to grow, simple returns services have become an essential part of the overall consumer shopping experience," said Alan Gershenhorn, EVP and Chief Commercial Officer at UPS. "Our research shows online shoppers care about returns convenience, with 66% reviewing a retailer's return policy before making a purchase, and 68% said they would complete an online purchase if the retailer simply offered a free return shipping label."

While more than half (58%) of shoppers said that returns and exchange processes are satisfactory, UPS identified several ways in which retailers and delivery providers can further simplify the process including:

- Return labels provided with purchased item;
- Free return shipping;
- Automatic credit to payment card upon return of goods;
- Printable return label.

Image via Shutterstock

Tags: delivery solutions, ecommerce, holiday 2014 trends, returns

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