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BizReport : Ecommerce archives : October 03, 2014

Platform to better office service brands

Calling the cable company because the signal is out or messaging a plumber because the shower is draining slow is a dreaded event in just about any household in the America. Not because we don't want these things fixed but because of responses like, "We will be there between noon and four on Friday." A new platform aims to cut down that wait, freeing Americans from waiting on the sofa.

by Kristina Knight

It's called Loqus, a new business management portal for local and small businesses across the US. The platform runs both as a Web or Mobile portal and consolidates older management tools so that the windowed response time isn't hours but minutes.

"Traditional pen and paper methods that people rely on for scheduling and assigning work, notifying customers of delays, and monitoring payments have all moved to mobile," says Loqus CEO Sandy Kronenberg. "Problem is, there is no one solution that integrates all these operational needs at a reasonable price. Locqus aims to fix this, providing countless businesses of every size with what they need to properly manage workers, increase productivity, and drive profitability."

Loqus tracks everything from invoicing to the vehicles in use so that any delays are communicated to the waiting client. This kind of streamlining is important for the business because they know how much time is being spent on jobs, and also for consumers who no longer have to wait for hours for a cable repair technician or plumber to arrive.

"The key to empowering small to medium-sized businesses is to provide efficient, intuitive and secure management tools. Our on-site payment processing technology combined with Locqus' platform will set a foundation to help businesses grow," said Angela Brown, CEO of Moneris Solutions. "We are confident that Locqus is making the success of service-based businesses - with increased customer satisfaction - more achievable than before."

Image via Shutterstock

Tags: local advertising, local customer service, Loqus, service brands

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