News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
How to tell if interactions are successful or not
There are two ways to think of success: a successful visit for the user and a successful visit for the company. Ideally, these two concepts should have substantial overlap. But, what if the data is unclear? How can a business tell if interactions are successful or a waste of time?
Kristina: How can companies measure successful visitor interaction with content on their site?
Andrew Blackmore Director, Analytics & Optimization.Velir: Successful measurement of visitor interaction requires aligning the business objectives of the organization with the data being captured. For example, if your organization produces content and earns revenue on ads, tracking information such as click-throughs on related content, number of users who scroll to the bottom of the content and social sharing will be valuable as they drives impressions (and revenue in turn). If you have an eCommerce website, the obvious KPI is revenue generated via the website. However, a deeper look might show that repeat purchases paint a better picture in indicating whether your visitors successfully interacted with your content.
Kristina: Why is this measurement important to customer satisfaction?
Andrew: Measurement is vital to customer satisfaction as it allows the organization to constantly assess what it has done well and where it needs to improve. These assessments should fuel improvements, which ultimately allow the business to present its content more effectively and provide its audience with vastly enhanced experiences.
Kristina: What type of content (stats, giveaways, images, etc.) should companies share on their sites?
Andrew: There is not one specific answer here that can be applied to all content, organizations or users. Companies like Upworthy and Buzzfeed have been successful by producing consistent experiences with low variety in the form of their content. Other organizations, like the New York Times or The Brookings Institution(a Velir client), have seen success with a large breadth of content presentations and subject matter. Ultimately, the organizations that are most successful online work hard to align their content with the expectations of their audience.
More from Andrew and Velir tomorrow, including how to better measure these interactions.
Image via Shutterstock
- FTC's new 'merchandise rule' to come into effect before Christmas
- Brands: Why content needs better optimization
- Ad Roundup: Partnerships and acquisitions to improve platforms
- Consumers prefer SMS to apps for brand communications
- Physical stores still popular with young fashion shoppers
- Britain has more female gamers than male
- Permission-based email marketers still finding inbox placement hard work
- Study: Mobile driving travel plans
Featured White Papers
- 6 Ways to Boost Holiday Sales & Fuel Year-round Growth
Just as the shopping seasons guide demand in many categories, they shape the conversation around these categories as well. How...
- No Longer a Necessary Evil: How Modern CRM Empowers Sales
CRM has long been seen as a must-have sales tool. However, much of the value of traditional CRM accrues to...