News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
More consumers 'webroom' than 'showroom'
New research reveals that while retailers have been obsessing over the impact of showrooming there's another phenomenon that is rather more widespread - webrooming.
The opposite of showrooming is webrooming and, according to a new report from Merchant Warehouse, webrooming is a lot more prevalent than showrooming, particularly among younger shoppers.
While showrooming is the practice of visiting a store to view and test products and then going on to make a purchase online, webrooming refers to the practice of researching products online and then visiting a physical store to make a purchase.
Merchant Warehouse's research found that webrooming appears to be trumping showrooming and that is equally true among men and women. While three-quarters of men (75%) webroom, just over half (53%) showroom. Similarly, women are more likely to webroom (63%) than showroom (40%).
Furthermore, while 9 out of 10 showroomers have also webroomed, just 6 out of 10 webroomers have showroomed.
One reason webrooming is popular is that consumers find it easier to return an unwanted item to a store and, of course, many just like to be able to get touchy-feely with an item before making a purchase. Similarly, almost half (47%) wanted to avoid shipping costs associated with online purchases and 23% didn't want to have to wait for delivery of a product.
"Although many physical retail stores are suffering due to Internet-focused buying tendencies, it's not too late to turn things around," writes Merchant Warehouse in a company blog post. "By improving the in-store shopping process, retailers can convert showroomers into real customers and take advantage of the webrooming effect. When making these changes, it's best to unify all the relevant store, mobile and Web channels. This will create a continuity and flow for each customer experience."
- Nielsen: Generations bucking preconceived notions of behavior
- Study reveals shopping habits not influenced by Black Friday flash sales
- Study: Shoppers plan to spend more, save more this holiday
- How to respond to bad reviews
- Top tips for a better 2016 IT strategy
- Click-and-collect drives additional in-store sales
- Oxford Dictionaries announces 'word of the year' and it is not a word
- Last-minute shopping on the rise during holiday season
Featured White Papers
- Statistics for Online Experiments: How to Think and Act Like a Statistician
Statistics are the underpinning of how Optimizely's customers use data to make decisions. To run great experiments, investing in an...
- Lean Content Marketing
Content is king. If you're a modern marketer, you know why--it is the fuel for your lead generation and nurturing...