News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
How to use organic social posts to reach non-fans
Facebook has some unique, compelling and highly effective tools for reaching your existing customers and prospecting new ones. But is it worth the effort to build up Facebook profiles?
Kristina: Should Facebook be looked at as an 'ad opportunity' or an 'audience building' opportunity?
Bob Buch, CEO, SocialWire: This depends on your marketing objective - if you want to build your brand and have a channel to engage with your customers as more of a PR or customer service exercise, then it could be worth the effort to build up your Facebook audience. However, for direct response advertisers looking to sell product, I would strongly advice against using that money to build an audience - I would spend it all on ads. Things like custom audiences where you can segment your own CRM file and target those users on Facebook enable the type of personalization that is typically only found in channels like email marketing. And since they are matching against the emails in your CRM file, there is no need to spend money buying fans - you can already reach your customers using custom audiences.
Kristina: What can brands do to better utilize their social media presence, whether on Facebook or another social network?
Bob: There are still a fair number of retailers still focused on using Facebook and Twitter to promote products organically, and then occasionally sponsor an organic post. Both platforms offer "promoted-only" posts, which don't show up to fans or followers, but only appear to those users that are being targeted by the ad campaign - whether they are fans or not. This means brands no longer need to worry about over-selling to their fan base - it lets them use Facebook and Twitter as true marketing channels and use the same tactics they would use on the open web, but in a much more native format.
Image via Shutterstock
- Retail Internet of Things spend forecast to reach $2.5 billion by 2020
- Vloggers under-utilized by brand marketers targeting Millennials
- Report: Mobile web use doubles
- Ad Roundup: Tools to improve experience
- Study finds customer service key for BTS success
- IAB/UKOM cuts through confusion with 'definitive' data on time Brits spend online
- Google pauses Flash and signals new ad age of HTML5
- Studies ID how Millennials are connecting
Featured White Papers
- Why Marketing Should Be Personal
Read our report, Why Marketing Should be Personal, created in partnership with Econsultancy, to learn why 700 marketers ranked personalization...
- Digital Trends 2015
Download the 2015 Digital Trends report, created in partnership with Econsultancy, to see the trends and tools you need to...