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BizReport : Advertising : February 25, 2014

42% of UK mobile searchers use click-to-call in ads

Businesses that don't include a click-to-call option in mobile search risk losing customers, according to new research from Google conducted by Ipsos.

by Helen Leggatt

Most UK smartphone users need to place a call to a business after searching via their mobile device - 94% according to the Google/Ipsos study. In fact, 42% of respondents to the study said they had already used the click-to-call option when available, which allows mobile users to connect directly by phone to a business.

According to Ian Carrington, director of performance solutions and innovation at Google, there is an obvious demand for the service with a whopping 40 million calls generated globally by the option each month.

And consumers do find the option important, particularly in the research phase of the purchase process. Almost half (48%) find the click-to-call option "extremely important" and 36% saying they need it when researching a product or service.

The service is a great option for those businesses who are yet to develop a mobile-optimized website but who understand that mobile users may be searching for their product or service.

The cost to advertisers of a click on the call button, even if the user doesn't hit 'send', is the same as a click through to a website. Similarly, the cost is incurred even if the telephone call does not complete, much as if a click-through went to a website that was down or hacked.

Image via Shutterstock

Tags: advertising, mobile marketing, search marketing

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