News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
Product reviews on Facebook more trusted, influential than on other social media
New research reveals that, among active social media users, recommendations and product reviews on Facebook are more trusted and acted upon than any other online destination including other social media outlets and retail websites.
A survey of more than 10,000 active social media users reveals Facebook to be their most-trusted review platform, more so than Twitter, Pinterest or YouTube. Conducted by advocacy activation company Social Media Link, the survey found that 68% trust Facebook compared to Twitter (41%), Pinterest (56%) and YouTube (51%).
Furthermore, the survey found that it's quality over quantity when it comes to making a purchase decision. More than three-quarters of respondents said that fewer than 10 reviews might compel them to make a purchase.
However, the nature of a review on Facebook also figures into the equation. While 40% said the most valuable reviews are those based around real-life personal stories, reviews that simply contained lists of product benefits were less favorable (34%) and star-ratings weren't very popular (15%).
When it comes to reviews by people who had been provided with free products to review, those by family and friends were the most-trusted (86%) and even free blogger reviews ranked highly (76%). However, less than half (45%) trusted paid blog reviews, for obvious reasons.
Overall, social recommendations from people they knew were, by far and away, more trusted than those via other media and advertising channels.
"During the holidays when everyone is looking for trusted information on what to buy, recommendations from your social circles on Facebook will carry the most credibility," says Susan Frech, chief executive officer, Social Media Link. "Undoubtedly, the survey found that people don't need hundreds of recommendations and reviews to entice purchase, it's really about receiving a quality message from a trusted source."
For more stats relating to social media's influence, check out Social Media Link's infographic.
Image via Shutterstock
- Report: Mobile web use doubles
- Ad Roundup: Tools to improve experience
- Study finds customer service key for BTS success
- IAB/UKOM cuts through confusion with 'definitive' data on time Brits spend online
- Google pauses Flash and signals new ad age of HTML5
- Studies ID how Millennials are connecting
- Black Friday UK predicted to break £1bn in online sales
- Smaato: Spending on mobile web ads soars
Featured White Papers
- Why Marketing Should Be Personal
Read our report, Why Marketing Should be Personal, created in partnership with Econsultancy, to learn why 700 marketers ranked personalization...
- Digital Trends 2015
Download the 2015 Digital Trends report, created in partnership with Econsultancy, to see the trends and tools you need to...