News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
Survey shows cost of shipping really matters to 80% of shoppers
This year, consumers are more focused on the cost of shipping items purchased online than they were three years ago, according to new research in the U.S. commissioned by Pitney Bowes.
Shipping is an important factor in the online shopping process, more so this year than in the last three years, according to Pitney Bowes' survey of more than 1,000 U.S. adults.
A whopping 80% of Americans that shop online consider shipping costs to be an important factor in their purchase decisions. Almost half (47%) say they are paying more attention to shipping in their purchase decisions than they did three years ago and 49% have abandoned a shopping cart due to a high shipping cost. The threshold for abandoning a purchase occurred when shipping costs were $20 or more.
Furthermore, the research found that, as a marketing tool, free shipping is far greater weapon to wield than speedy deliveries. More than three-quarters of respondents (77%) placed 'free' above 'speed' (19%). However, while free shipping is universally welcomed, a "measurable portion" would prefer to pay a fee to ensure delivery.
"For retailers, how they leverage and manage their shipping costs and returns process and how they use that in creating an experience for their client is going to be a big factor in their sales this holiday season," said Jim Hendrickson, vice president and general manager of shipping solutions, Pitney Bowes.
"Retailers need to be thinking: How do I manage my shipping costs out of ecommerce so I can ultimately give my client a lower cost for shipping or give it to them for free? The entire purchase experience is what matters to the buyer today."
- Brands: How to ensure rogue apps aren't damaging to you
- Top tips to drive purchases
- Brands: How to protect yourself in the app space
- 25% of smartphone owners have used mobile wallet technology at least once
- Forge relationships with consumers with gamification marketing techniques
- 50% of teens bored of Facebook as the social network loses its 'cool' factor
- Studies ID social trends for the holiday season
- Experts: Use the Hunger Games strategy to avoid spam folders
Featured White Papers
- 4 Simple Strategies to Find Time for Creative Work
As marketers, we know our best work is fueled by time to think, brainstorm and explore different directions. But in...
- 2014 Top Insights for Marketing Executives
Winning consumers over today requires building new capabilities that make brands more agile and provides deeper, more intimate knowledge of...
- 6 Common Marketing Problems and How to Beat Them
Feeling tired, frustrated, and overwhelmed with work chaos? Get the Winning at the Game of Marketing eBook and get control....
- Social & The DMP: Understanding Data-Driven Social Media Marketing
Learn how top marketers improved their Social Media Marketing....