News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
UK businesses failing to provide websites in foreign languages
An ethnocentric attitude among business owners is leading to potential loss of revenue, particularly among business to consumer companies, according to new research findings released by UK-based translation and transcription services firm Global Lingo.
In 2011, a Eurobarometer report, 'User Language Preferences Online' (.pdf), revealed that just 18% of consumers would buy products online from a website in a foreign language. Furthermore, 45% said they never use a language other than their own online and 44% felt they were missing out on "interesting information" because websites were not in a language they understood.
Yet, when Global Lingo recently surveyed just over 1,000 UK-based business owners about whether they would consider using a language other than their native tongue when expanding overseas, 32% said no - they would feel more confident trading purely in English.
In fact, of that third, over half (55%) were of the opinion that English was the only language they need consider using since it was the "international language of business". Not so, says Global Lingo managing director Richard Michie. "This is simply not the case, particularly for those selling directly to consumers, and many could be missing out on a great deal of potential business by not taking the time to communicate effectively with their target audience. After all, would you feel confident purchasing a product or service that claimed to deliver in the UK, yet communicated entirely in Italian?"
A major barrier to providing a website and other marketing materials in a language other than English was the expense, cited by 36% of respondents, while just over a quarter (26%) felt "nervous" about doing business in a language with which they were not familiar.
To boost UK trade overseas, and promote awareness of the benefits of engaging with consumers in their native tongue, Global Lingo is offering the first 100 UK businesses to contact them up to 1,000 words of free translation, or a 1,000 word credit towards a larger project.
Image via Shutterstock
- Brands: How to better use reviews for your business
- How to keep customers loyal through the holidays
- 50% of Millennials will do most of their holiday shopping on Black Friday, Cyber Monday
- Consumers expect shopping experience to be revolutionized by wearable tech
- Highest online parcel volume recorded in October 2015
- How to convince wary app users to share location data
- How to protect against fake reviews
- 3 IT trends to watch in 2016
Featured White Papers
- Statistics for Online Experiments: How to Think and Act Like a Statistician
Statistics are the underpinning of how Optimizely's customers use data to make decisions. To run great experiments, investing in an...
- Lean Content Marketing
Content is king. If you're a modern marketer, you know why--it is the fuel for your lead generation and nurturing...