News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
Brands fail to harness power of advocacy via social media
Few brands are harnessing the power of advocacy, according to analysis carried out by social media strategists Social@Ogilvy.
Brand advocacy can account for up to 80% of reach from marketing campaigns, yet most brand mentions on social media aren't passionate or contain content that advocates a product or service.
Instead, the majority of brand mentions on social media are neutral or negative. Just 15% of all brand mentions analyzed in Social@Ogilvy's research were advocacy mentions.
According to Social@Ogilvy's global head of Data+Analytics and Products, Irfan Kamal, the reason for the low number of advocacy mentions is that brands aren't doing enough to prompt satisfied customers to share their views and experiences in social media.
"Brands have not provided the technology, incentives or content that both inspire and enable customers to speak out positively," said Kamal. "To help close the gap, brands must help facilitate advocacy volume, reward passion and amplify reach."
Social@Ogilvy looked at almost seven million social media mentions of 23 brands and two feature films in four countries - the US, UK, China and Brazil. China had the best overall brand advocacy rate with 30% of mentions, followed by the U.S. (13%), U.K. (12%) and Brazil (6%).
The report, 'How to Build a Passionate Brand', can be viewed online.
Image via Shutterstock
- How to convince wary app users to share location data
- How to protect against fake reviews
- 3 IT trends to watch in 2016
- Adobe: $27billion spent so far, 46% mobile traffic
- Nielsen: Generations bucking preconceived notions of behavior
- Study reveals shopping habits not influenced by Black Friday flash sales
- Study: Shoppers plan to spend more, save more this holiday
- How to respond to bad reviews
Featured White Papers
- Statistics for Online Experiments: How to Think and Act Like a Statistician
Statistics are the underpinning of how Optimizely's customers use data to make decisions. To run great experiments, investing in an...
- Lean Content Marketing
Content is king. If you're a modern marketer, you know why--it is the fuel for your lead generation and nurturing...