News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
Deloitte: Mobile impacting retail more than Internet
Mobile is a huge game-changer for the retail industry and, according to a new Consumer Review from Deloitte, could disrupt the industry more than the Internet ever did.
Ian Geddes, Deloitte's head of retail, says that 2013 is the year that "mobile moves from a project run by the IT department to a strategic priority in the boardroom". His comments come as a new Consumer Review is released showing a 14% rise in smartphone penetration in the UK to 72%.
Reacting to the rise in the number of shoppers wielding mobile devices, retailers are increasingly installing Wi-Fi into stores, developing apps, and optimizing marketing campaigns for tablets and smartphones.
The survey of 1,000 UK consumers found one in three had already used some form of online wallet and 12% had used contactless technology to make a purchase.
"There is no doubt that mobile is rapidly redefining the way consumers and brands interact even more than the Internet did," said Ben Perkins, head of consumer business research at Deloitte.
"Consumers are expecting convenience, simplicity and security in exchange for their loyalty. It is only by embracing mobile's full potential with the right strategy that a consumer facing business can compete in a mobile-centric world."
Image via Shutterstock
- Mother's Day: Flowers a popular gift, but Mom wants tech
- UK: Online spending and deliveries break records
- Study: Nearly one-third say they 'don't do enough' to internationalize their business
- Millennials say the right content drives brand loyalty
- Consumers not impressed by engagement of branded apps
- Online shoppers excited about possibility of drone deliveries
- Colors affect sharing behavior on Pinterest
- Survey highlights importance of returns process to consumer loyalty
Featured White Papers
- A lot of what you know about email marketing could be wrong
There is a lot of email-marketing advice floating around out there. And, frankly, a lot of it is bad. Hunches...