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BizReport : Ecommerce archives : May 30, 2013

Royal Mail launch 'Click and Collect' service

According to the Royal Mail, 99% of the population of the U.K. lives within just three miles of a Post Office. Using the Post Office's extensive network, Royal Mail is set to launch a 'Click and Collect' service later this year to help retailers give online shoppers greater control over the delivery of their purchases.

by Helen Leggatt

There are 10,500 or so Post Offices across the U.K., and Royal Mail believes almost everyone in the country is less than a few miles from one. With online and mobile shopping growing significantly in the country, representing 10.6% of total retail sales in 2012, the Royal Mail's 'Click and Collect' service would be the country's largest.

"We are modernizing our branches to make it as easy as possible for customers to access our services," said Martin Moran, the Post Office's commercial director. "With many of our branches now open for longer, the Post Office's unrivalled network provides an ideal location for online shoppers to collect their purchases at a time and place which suits them best."

More and more Post Office branches are opening for longer and more than 4,000 will offer access to items ordered through 'Click and Collect' outside normal Post Office opening hours. With many branches open seven days a week, the Post Office network will offer consumers even greater convenience for collecting online shopping.

Responding to the announcement. the U.K.'s Postal Affairs Minister Jo Swinson said, "The parcels market is growing rapidly as Royal Mail's encouraging results last week showed. 'Click and Collect' is a great example of how the expanding digital market is creating commercial opportunities to build a sustainable future for the Post Office and Royal Mail. Since 2012, post offices are now open for an additional 17,000 hours a week which will provide online shoppers much greater convenience over where and when they collect their parcels."

Image via Shutterstock

Tags: delivery trends, ecommerce, online delivery, online shopping, retail industry, U.K.

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