Search BizReport
News by Topic
Marketing
- Advertising
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
Beyond Marketing
BizReport : Research : January 23, 2013
Brands: Why you need a deletion strategy in 2013
The Internet may have simplified how businesses stay in contact with external sales forces or how they engage and retain new customers. But the Internet can also cause headaches for brands - especially those unprepared for the dearth of information that is accumulated year after year.
Some businesses may think the standard IRS rule of keeping receipts and forms for three years is enough to protect them. Defensible deletion is a growing trend in the online space, one that offers a strategy for keeping - and then deleting - some of the kept information so that, if litigation or regulatory action is ever taken, the business is protected.
According to a new survey from eDJ Group most IG pros believe defensible deletion is 'absolutely necessary' to manage the amount of information accumulated digitally. However, only about half (58%) actually have a defensible deletion plan - for certain systems - in place and nearly one-quarter (23.7%) say they do not have a plan in place. Fewer than 10% of those surveyed reported they have a current defensible deletion plan in place.
"Organizations appear to be taking defensible deletion seriously in 2013. It is critical to remember, though, that deleting is not as simple as setting a 30 or 60 day retention policy on email and then expiring it," said Barry Murphy, Co-Founder and Principal Analyst, eDJ Group. "Rather, an effective Legal Hold process is the foundation for defensible deletion and gives in-house Legal and outside counsel confidence that potentially relevant ESI has been preserved. The standard is 'reasonable effort' rather than 'perfection'."
Other interesting findings include:
• 76% of respondents report their retention polices include physical and digital information
• 16% don't know if policies include physical and digital data
• 64% report they have a system in place to enforce retention schedules
More from eDJ Group tomorrow, including their top four tips to create a defensible deletion strategy.
Tags: business tips, data deletion, defensible deletion, eDJ Group, online data collection
Tweet
Subscribe to BizReport
Please enter your e-mail here:
Latest Headlines
- App Store hits 50 billion milestone, Google Play not far behind
- IBM: Mother's Day shopping goes mobile
- Service industry occupations not safe from technology
- How webrooming is taking over ecommerce
- Report: Strong digital presence key to success
- Report: SMBs falling behind in tech
- Mobile the boost loyalty programs need
- British Land: UK retail stores must adapt or die
Featured White Papers
- Top 10 Online Brand Protection Strategies for 2013
Whether stealing web traffic, pirating digital content or selling counterfeit goods, online scammers are sure to continue highjacking brands for... - Get Serious About Email Marketing
Small business success starts with a solid email foundation. If you're a small business with limited resources, you need an... - The Essential Guide to Internet Marketing
Learn the latest tips and tricks to online marketing by downloading the latest edition of our most popular ebook! Whether... - Smarter Service: The Contact Center of the Future
Today's consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across... - 9 Reasons Why Your Email Campaign Is Failing
When you analyze your email marketing program, what is your email data telling you? Measuring your data can be difficult,... - Deliver Extraordinary Customer Experience
Competition is fierce in today's economy and customers know this. They can easily search the Internet to find companies that...