News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
Store retailers could lose 5% of holiday season sales through showrooming
Eight out of ten retailers are affected by showrooming, according to new research from Edgell Knowledge Network, in partnership with Ebay, yet just 10% have strategies in place to limit its effects.
According to Gaurav Pant, research director at Edgell Knowledge Network, the act of using a mobile phone in-store to check competitors' prices is here to stay. "Showrooming", as it's called, can have an adverse effect on a retailer's bottom line if strategies aren't in place to limit its effect.
The report, "The Impact of Showrooming on the 2012 Holiday Season", reveals that 80% of retailers expect to be impacted by showrooming. They expect to lose, on average, 5% of sales to the practice. Electronics and appliance categories were expected to be the most vulnerable.
However, only a quarter of retailers surveyed supported full integration between their store and online channels, and only 15% share their inventory online - two reliable methods for retailers to lessen showrooming's impact.
"Showrooming is a phenomenon that's here to stay. One in four shoppers used their mobile phones to compare prices while in the store during the 2011 holiday season, and those numbers will only grow," said Gaurav Pant, Research Director, Edgell Knowledge Network. "But the good news is that retailers can put strategies in place to help counter the effects of showrooming by engaging showroomers actively, integrating their online and offline channels, and prioritizing their investments to counter showrooming."
Earlier this year, a report from Capgemini revealed how consumers across 16 mature and developing markets see the future of physical stores.
Over half (51%) of the 16,000 participants expect that, by 2020, many physical stores will exist primarily as showrooms, places to display products available for order by various other channels. Respondents from developing markets were more likely to hold this belief while a third of consumers in more mature markets think so.
- Report: Post-purchase contact key for future engagement
- Ad Roundup: Customer-focused releases
- UK retailers need to improve returns process
- Shoppers want more in-store tech
- Resolving customer issues quickly leads to greater brand loyalty
- Top 3 benefits for ecommerce success
- Research reveals extent of secondary revenue generation among UK retailers
- Report: Bot attempting to steal gift cards
Featured White Papers
- Learn Why 83% of Advertisers Are Reporting Superior Outcomes With People-Based Ads
Traditional digital display advertising doesn't work. The information in this report is based on an online survey of 350 senior...
- 2016 Email Marketing Metrics Benchmark Study
To build a world-class marketing program, it's crucial to compare yourself to the best performers - but competitor data can...
- 10 Ways to Use Customer Lifetime Value to Reinvent Your Marketing Strategy
CLV insights can help you to attract high-margin customers, target clusters of customers with untapped value, and retain high-value customers...
- 16 Innovative Loyalty Programs of 2016
Engaging customers in a loyalty program is no easy feat. Read how 16 brands grabbed headlines in 2016 by launching...