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BizReport : November 8, 2012 Archive

November 8, 2012 Archive

| November 08, 2012

Performance of UK online customer service in decline

There is much room for improvement in online customer service in the UK, according to new research from customer interaction technology firm Eptica, with half of the country's leading company websites failing to address standard customer questions. >>

| November 08, 2012

Rising food prices push Brits online to shop for groceries

Three-quarters of consumers in the UK now use the Internet to shop for household groceries, according to new research from Nielsen, driven by increasing food prices and convenience. >>

| November 08, 2012

AR to generate millions in revenues yet consumer awareness remains low

Hundreds of millions of dollars in revenue are to be generated by augmented reality technology in 2013, according to new research released by Juniper Research, despite consumer awareness in such technology being low. >>

| November 08, 2012

Google's UK search market share drops for first time in 5 years

Google's search market share in the UK has dropped for the first time in five years, according to new figures released by Experian Hitwise. >>

Ecommerce | November 08, 2012

Report: Republicans spend more online, Democrats most likely to surf via Mac

The 2012 Presidential Election is counted and President Barack Obama has won what he says is high last race. But the election didn't only highlight the political differences in the US; new data from Monetate shows how those differences shape the shopping behaviors of certain states. >>

Advertising | November 08, 2012

3 types of brand advocates and why brands need them

A new infographic from Dachis Group sheds light on the hard-to-pin down brand advocate section of social marketing. While many brands are focused on getting high numbers of 'likes' on Facebook or followers on Pinterest or Twitter, studies show that have fewer 'followers' and more advocates - consumers who talk, share and review - for a brand can be more beneficial. >>