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Beyond Marketing
BizReport : : October 19, 2012
B2B and B2C social engagement - when's good?
More research has been done to try to refine the days and hours during which consumers and businesses are most engaged with social media. Marketing firm Compendium has just released a new study on when marketers should Tweet or post to LinkedIn.
Compendium studied over 200 companies in terms of when they posted on LinkedIn or Tweeted, how many words they used, the time of day they posted as well as the days of week they were active.
They found that Twitter posts shared between 10am and 2pm were most effective, while Facebook posts were read later in the day, between 3pm and 5pm.
Furthermore, Tweets sent to consumers on Monday and Wednesday worked best while B2B updates worked best on Twitter on Wednesdays and Sunday for LinkedIn.
Interestingly, punctuation had an effect on click-through rates. Both B2B and B2C messages were less likely to be clicked on if a post contained a question mark. By contrast, LinkedIn posts with exclamation marks encouraged more clicks.
"Making small changes to social media content and timing has been shown to make big differences in how effective posts are in engaging and converting customers," said Frank Dale, president and CEO of Compendium.
Earlier this year, Yesmail undertook research to discover the best timings for social media campaigns, with quite different results.
Tags: B2B, B2C, consumer engagement, social media
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