News by Topic
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
New tool divines human emotion for a better connection
In the world of social marketing the 'like' or 'retweet' seems to be the king of metrics. But are those metrics telling brands everything they need to know about a campaign? Not really. A new tool from MotiveQuest places human emotion into the social space to give marketers a deeper look at consumer engagement.
The tool, Fathom Analytics for Facebook, was created to help small and mid-sized businesses better connect with their consumer base. Rather than a simple listing of likes and shares, though, the tool focuses on the context of posts and likes to determine the emotion of the consumer in question.
"Many people judge the success of their Facebook page using likes," said David Rabjohns, CEO of MotiveQuest and Fathom Research. "But what if people are liking your page to tell you that they hate you, as is the case with most cellular service providers. Our goal was to introduce a simple tool that could analyze Facebook data in a more sophisticated way in order to help people build deeper, more connected relationships."
The tool measures sentiment, so that brands can understand how a social networker is 'speaking' about a brand and from uses real-time Natural Language processing for better understanding of those interactions. The interactions are all measured in real-time so brands can quickly adjust or engage with a consumer through the social network.
How important is social networking? comScore researchers report social networking takes up 33% of the time spent online in Malaysia, for 1 in 5 minutes spent online in Australia and in the US social networking is so popular the mobile-social audience increased 37% between 2010 and 2011. Facebook is the king of the networks; according to Experian/Hitwise Facebook now has a 9% share of visits (week ending 12/3/11), leading all other websites.
- Mobile privacy and brand safety remain top challenges for UK media agencies
- Dispop proves the value of custom display ad creative
- Top 5 elements brands should test
- How to reduce the bounce
- Poor in-store service pushes festive shoppers online
- Why brands need more than CPM based metrics
- Reports show personalization impacts brand advertising
- Why brands should mine holiday data for new year performance
Featured White Papers
- 6 Step Roadmap to Engaging Customers With Social Media
For a growing number of consumers, social media is the preferred means of gathering product information and interacting with companies....
- The Making of a YouTube Blockbuster: 10 YouTube Blockbusters
You want to create the next viral video. Sure, who doesn't? But you knowing that videos "go viral" organically, not...
- 5 Questions About Managing Social Media that You Should Ask Your Agency
This white paper provides you with 5 questions you should ask agencies to help you separate the real candidates from...
- 10 Tips to Rock the Twittersphere
Engagement on Twitter can help companies build brand awareness, strengthen customer relations and cultivate brand advocacy. These 10 tips lay...