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BizReport : Social Marketing : July 08, 2011


Report: Social commerce on the rise with younger generation

In the social sphere, shopping is a growing pastime among all demographic groups. Although younger consumers are more likely to say they want stores within Facebook, nearly every age group reported some willingness to purchase branded products within Facebook's hubs. Will brands listen and push their brand more firmly into the space?

by Kristina Knight

The report from JWT finds that younger consumers, especially, are engaging with social commerce offerings. Roughly 40% of Millennials in both the US and UK say they would shop more within Facebook's shell if the opportunities existed. Only about 26% of Gen Xers and 16% of Boomers said the same things.

"There's a great deal of hype in this early stage of Social Commerce, as brands experiment with ways to mesh the social graph with shopping," said Ann Mack, Director of Trendspotting with JWT. "What's clear is that there's tremendous potential here for brands to create more personal, accessible experiences and to amplify word of mouth, especially when it comes to targeting Millennials."

Other interesting findings from the report include:

Half of Millennials say shopping via Facebook wouldn't be a hardship
48% of Millennials want favorite shopping hubs/brands had a sales page within Facebook
The biggest drawback to F-commerce is privacy; many consumers are concerned about the security of Facebook
46% believe social graphs, offering personalized recommendations, would help purchase decisions

Data from Hitwise finds that Facebook is still the number one trafficked website in the US with an 11% share of visits (week ending July 2, 2011); the social network holds a 60% visit share compared to other socnets. Other social sites lag behind by at least 20%, with YouTube the closest competitor (22% share). Meebo and Twitter rank third and fourth with just over a 1% share of visits and MySpace, the network that started the trend, lagged into the fifth slot with less than a 1% share of visits.






Tags: branded social experience, Hitwise, JWT, social commerce, social content, social marketing, social shopping








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  • "many consumers are concerned about the security of Facebook"

    That is probably the biggest obstacle for social commerce. Sites like Amazon and other e-commerce sites have proven their ability to keep data secure. Can the same be said for Facebook? I for one would be hesitant to share my credit card number on a site designed for sharing my information with connections.





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