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BizReport : Research archives : August 27, 2009


Managed services up despite economy

Despite the down economy, managed services are getting a boost of late. According to a recent Forrester Research report nearly 20% of IT professionals are purchasing more managed services. Nearly half (47%) of Enterprise respondents and just over one-third (37%) of small business respondents report purchasing managed/outsourced services.

by Kristina Knight

"While the down environment is making most technology areas suffer, managed services is getting a boost as firms look for more flexible payment models that limit capital expenditure but also can keep them current with technology changes that help their firm," said Ellen Daley, vice president and research director at Forrester. "This further accelerates an industry move to a more flexible services model for fulfillment of telecom, network, and IT technology changes."

Interesting findings from the report include:

• 22% of Enterprise respondents, 24% of small business respondents adopting unified communication
• Nearly 65% (Enterprise) and almost half (SMB) are now using wireless networks
• Only 45% of respondents report 'no interest' in wireless networks
• 34% of Enterprise respondents report using VoIP

It is interesting to note that telecom managed services are the most adopted/adoptable, at least at this point, for many IT professionals. It will be even more interesting to see if this trend continues as the economy begins to rebound or if it becomes an even bigger part of the tech world in the coming months.






Tags: Forrester Research, IT, IT professionals, managed services, telecom, telecom services








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