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BizReport : E-commerce : May 29, 2008
Site bounces, shopping cart abandonments rise
More consumers abandoned shopping carts and clicked off e-commerce sites after just one click during the first quarter of this year than the same period a year ago, according to MarketLive’s recent Performance Index.
Based on activity from almost 100 e-commerce sites, MarketLive found that shopping cart abandonment rose 2.7% from 57.8% in Q1 2007, to 59.4% in the first quarter of 2008. Within the same period bounce rates also rose climbing approximately 6% from 32.9% to 39%.
The increase in Internet users starting their research using search engines has led to the increase in bounces, says MarketLive senior Internet strategist Jaye Sullivan, as consumers arrive at a site and instantly ascertain it’s not what they are looking for.
The reasons for the rise in cart abandonment rates remain the same as always – including lack of trust, surprise charges, lack of delivery options - but these are further exacerbated by the current economic environment where price is a key decider, and this extends to delivery costs as many shoppers are online to avoid car use.
“It’s a reflection of the state of the economy and how the social researcher is dominating the marketplace,” says Sullivan. ““Abandonment follows from that. More people are doing research and they’re price-sensitive, so they’re opening up more carts to check out the price.”
Tags: checkout, online shopping, shopping cart
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Comments
We recently wrote a piece for UK Industry title Catalog | E-business on how to lower Web Cart Abandonment. The full article text has been published on our blog site at http://uknetweb.wordpress.com/2008/05/07/web-cart-abandonment-why-it-happens-and-what-you-can-do-about-it/ offering a number of routes for etailers to reduce abandonment rates.
Posted by: Aren Grimshaw on May 30, 2008 17:34