Search BizReport
News by Topic
Marketing
- Advertising
- Search Marketing
- Email Marketing
- Loyalty Marketing
- Mobile Marketing
- Social Marketing
- Viral Marketing
- Trends & Ideas
- Internet Marketing 101
Beyond Marketing
BizReport : Ecommerce archives : August 03, 2007
Third of top electronic retailer websites underperforming
Website performance measuring company, Keynote Systems Inc., has released the findings of a new survey that shows which electronic retailer websites provide the best overall online experience.
Amazon and Best Buy came out on top, overall, out of twelve leading online electronics retailers including Circuit City Stores Inc., Wal-Mart Stores Inc. and Dell Inc.
Amazon came first in search satisfaction and among the top performers in six of nine other categories, including price satisfaction, product research and overall site navigation.
Best Buy topped the rankings in seven different categories including “ease of purchasing process” and customer support.
With the holiday season on the horizon it was surprising to find that four out of the twelve websites surveyed suffered from problems with performance and, said Keynote, “were not able, even in this relatively calm period, to handle load without degrading significantly”. Two of the surveyed sites experienced over 20 hours of outages, greatly affecting the user experience.
Circuit City and Staples provided the best website performance, according to the report. Circuit City was the most reliable and experienced little or no downtime, and Staples was the fastest and most responsive.
Tags: electronic e-tailers, Keynote Systems, survey, website performance
Tweet
Subscribe to BizReport
Please enter your e-mail here:
Latest Headlines
- Studies ID risks, impact of remote work
- Expert: How Covid-19 will impact merchants in 2021
- Expert: How a newsletter could change your business
- Reports underline changes in how people now shop
- Study: Customer ID a problem for brands, publishers
- How to Optimize WooCommerce for Higher Conversion Rates
- Report: US imports up 8% for 2020
- How to optimize with AI to improve the customer experience